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Security
Your security is very important to us that's why we use the latest technology to ensure we keep all your details safe.
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Terms & Conditions

Refundable Security Deposit A security deposit of £20.00 per room is required on check in. The deposit is refunded automatically after checkout as long as there has been no damage to the property, any extras have not been charged to the room and the terms & conditions signed on arrival have not been breached. We do not accept cash deposits under any circumstances. If you have booked to stay and do not have an acceptable card for the damage deposit, you will still be charged for your reservation. Cancellations Please note, if cancelled, modified or a case of a no-show, the total price of the reservation will be charged if you have selected our non-refundable rate. If you have booked our standard rate, the total price of the reservation will be charged in the case of a no-show or if you cancel within 48hrs of arrival. Check In and Out Our reception is located at the property through the main doors which can be found at 16 Jamaica Street, Liverpool, L1 0AF. Check in is from 3pm and check out is 11am. We have staff based on site 24 hours a day if you were to need anything. Late Check Out We can not always guarantee a late check out but please check with the team prior to arrival or whilst in-house and we will see if your request can be accommodated. On the day late check out will be charged at £10 per hour. Guest Identification The lead booker is required to show photo identification and the credit/debit card they used to make the reservation with upon check-in. All other guests in the rooms are to give their names in line with the fire policy. Due to government restrictions we make it clear that all rooms should only accommodate those booked in with us as no extra guests are permitted in the rooms. Please note that all Special Requests are subject to availability and additional charges may apply. Electronic Key Entry We have electronic locks to the bedrooms & any lost cards will be charged at £5.00 each. Pollution Policy Any breaking of the house rules or noise complaints can result in additional charges being made or security deposit being retained. Smoking and Illegal Activity Our Hotels are strictly non-smoking. Any guests who are found to be smoking, or any evidence of smoking, in the rooms will result in the security deposit being retained. We do not tolerate any kind of illegal activity, including the use of drugs and other substances on our property. This also includes the use of Nitrous Oxide canisters, these are illegal under the Psychoactive Substances Act of 2016. If we find any indication of this kind of activity you will be removed from the premises. The full security deposit will be retained and the police will be contacted. Extra Guests If any extra guests are found in the apartments other than the number that have booked and paid to stay then the full amount of the security deposit will be retained. CCTV 24hr Monitoring We have 24hr security and during the hours of 10pm to 8am we have hourly security check to all the rooms. CCTV is activated on movement and covers the main door and corridors to the rooms. If you need anything in the run up to your stay with us please call our reception team on 0151 218 7230.

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