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Terms & Conditions

Sign up to our database for news and offers and remember its always cheaper to book direct and you also have access to exclusive offers and packages. https://www.charmingbedrooms.co.uk/ Rooms will be available from 3:00pm on the afternoon of your arrival and we ask that rooms are vacated no later than 11:00am on the morning of your departure. Should you not arrive until the evening, please note that check-in closes at 10:30pm. If you are delayed, please telephone so that special arrangements can be made. Breakfast is served daily: 8am to 11am Monday to Sunday. Order any hot option from our menu & your choice from our continental selection of cereals, fresh fruit, natural or fruit yoghurts, breads, pastries & spreads. small batch filter Moon Roast coffee & Twinings teas. Not booked breakfast, don’t worry you can add it to your booking at any time. We believe that dogs are part of the family and there is no need to leave any four-legged guests behind for your staycation. We have created special packages for overnight stays in our bedrooms that we have designated as dog friendly. Complete with their own doggy bed, blanket, bowl, and welcome box of tasty treats, up to a maximum of two dogs per room can stay with you, where available, for £20 per pet, per night. The Legal Bits – we’re sorry but these have to be written down to let you know and they are important to keep everyone protected if something goes wrong. All valuables that are brought to the property are at the guest’s sole risk, the property and the management accept no liability and shall not be responsible for any loss or damage thereto and guests remain solely responsible for the safe keeping of any such items. Damages Policy We reserve the right to charge guests for rectifying damage caused during their stay to any of the hotel’s property and lost sales due to bedrooms having to be taken off- line for repairs. Should we find this after you have departed, we reserve the right to charge this to the credit or debit card used to secure your booking. We will always try to rectify the issues ourselves at no charge, but if this cannot be done, we will pass the costs on to you along with proof of what it cost. Also, and we know it’s an unpleasant subject so we’re sorry, but if we have to sterilise, deep clean, sanitise or replace due to any little accidents or sickness – we again have to charge you what it costs us and for any time the room cannot be sold. Removal of Hotel Property: We want to make your stay comfortable and so provide guests with the freedom to enjoy the facilities in the room. But you will appreciate that these are valuable items, and we must ensure they are left for the enjoyment of the next guests. However, if you want to take anything home because you love it so much, we understand that, but we will need to replace it at the current price we can buy the same item online. Apart from the complimentary items listed, the items in our bedrooms are the property of the hotel. This includes towels, Nespresso machine, radio, fan & remote control, hairdryer, TV remote control, soft furnishings, crockery, and cutlery. Your credit or debit card will be charged, including any carriage charges. When you arrive, please shout if anything is missing as we will charge as above! Smoking Policy: We have a strict no smoking, no vaping, no drug taking policy as the law dictates. This applies to all areas of our business including bedrooms, public areas, toilets, bathrooms, bar area, conference rooms, corridors, and restaurants. We don’t like to get too heavy, but guests who smoke, vape or take drugs inside our businesses will be asked to leave immediately and, as nobody likes to walk into the smell of stale smoke, if we suspect you have smoked in your room we have to take the room off for an extra night and get some deep cleaning done which we have to charge back to you (£100 cleaning charge plus the standard flexible rate for the following evening).

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