Terms & Conditions
Please check your confirmation straight away: it is the customer's responsibility to make sure all the details shown are correct. If there are any problems please get back to us as soon as possible. Smoking Policy: Smoking is not allowed in any bedrooms or anywhere inside the building. Damage caused, or cleaning required as a result of smoking in bedrooms will be charged a minimum of £100 Damages, Breakages & Unacceptable Behaviour: Please take care with our accommodation. You are responsible and liable for any breakages or damages which you cause to the accommodation or its contents. Please report these as soon as they occur. We do not normally charge for minor breakages or damage but we will send an invoice for repair or making good if the damage or breakage is significant. This includes extra cleaning costs & loss of revenue, if we are unable to re-let your room the night following your stay. We also reserve the right to terminate your booking immediately without being liable for any refund or compensation if your unacceptable behaviour causes a disturbance or nuisance to other guests. Arrival: Check out is between 7am-11am and check in between 3pm -7pm, If you plan to arrive outside of these hours, we ask that you contact us in advance. For check in between 7pm and 10pm please contact a member of the bar /Restaurant staff who will be happy to assist you. Whilst we try and have all rooms ready by 3pm there maybe occasions where, due to circumstances beyond our control, there may be some delay. The hotel reserves the right to change your room if circumstances dictate that the room is non-operational and we cannot guarantee the room as booked but we do our utmost to facilitate the booking. The hotel front door is open until 11:30pm, if you are going out late during your stay or require check in or out outside the hours of 07:00 to 23:30 please ensure you make the hotel aware. To avoid dissapointment, we would advise prebooking spa and beauty treatments directly with Charlie our resident Therapist on 07947 996051 at the time of making your hotel reservation. Departure: Please be ready to leave your accommodation by 11am on the day of departure. Your bill for the accommodation and any extras or services taken during your stay is payable on departure.