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Terms & Conditions

Payments & Confirmations: * In order to confirm your reservation, we require full payment BEFORE check in. Reservations are not confirmed until you receive a confirmation either from our sales team or a booking agent. * All major debit/credit cards, American Express and bank transfers. Please note that your reservation will remain provisional until payment has been received. * In order for Canon Court ApartHotel staff to release keys to your apartment we require: • Full payment. • Valid e-mail address and phone number. • Copy of a valid form of photographic identification. • Lead guest whom is over 21 years of age. • Pre-authorisation deposit of £100. No smoking policy: * Canon Court ApartHotel operates on a strict NO SMOKING policy and reserves the right to levy a £100.00 deep clean charge in the event of a guest breaching this house rule. Persistent offenders will be asked to leave, their booking cancelled without any refunds given Extensions: *Extensions will require a new reservation for the additional date(s), subject to availability and are subject to possible rate changes. All extensions MUST be made at least 24 hours prior to original check out date/time. * Extensions that have not been authorised will result in a £250.00 (GBP) charge to cover the inconvenience and disruption to Canon Court ApartHotel and other guests/clients. Complains: * Canon Court ApartHotel has made every reasonable effort to ensure the freshness, quality and value expected by you of your stay with us. However, should you wish to raise a complaint we would welcome this during your stay so that we may be given a reasonable opportunity to remedy the situation. To do this please get in touch with our office staff and you will be provided all required info in order to issue a complaint. Check Out Policy: * Should you wish to depart earlier than your intended check-out date please inform us prior to your departure. If you wish to depart outside reception working hours, please ensure that keys are posted through the letterbox of the reception door. It is essential for us to know this for health and safety reasons. * Canon Court ApartHotel provides a late check-out service which has to be arranged and confirmed with our reception staff upon check-in. If the guest decides to use the late check-in service without informing and confirming with working staff, actions will be considered as unauthorized check-out which will lead to an additional charge of £30. 12PM Late check-outs are free of charge for families with kids under 6 or guests with disabilities and are also required to be affirmed in advance. Information: * Most of the accommodation information provided on 3rd party sales agent websites is provided by Canon Court ApartHotel, but is subject to adjustment by said 3rd party. Whilst every care has been taken to ensure that all information provided is accurate, Canon Court ApartHotel cannot be held liable for any errors or omissions it may inadvertently contain. No single sex policy: * Please note that Canon Court ApartHotel does not permit single sex groups (sports teams, hen and stag parties etc). All our 3rd party sales agents are fully aware of this and should it be discovered prior to check in that your booking is for a ‘single sex’ group booking we reserve the right to cancel this booking. In this instance a refund will be given, less an administration charge. Please note that on very rare occasions, management reserve the right to waive this rule. This does not affect your statutory rights. Place of residence: * All guests/clients confirm that Canon Court Aparthotel is NOT their principle place of residence, and that they are checking in and staying on a ‘hotel style’ short term accommodation basis. Occupancy: * Only guests booked to stay at Canon Court ApartHotel may occupy the booked accommodation. The number of guests permitted to occupy any given apartment is limited to the number of beds available in that apartment and that may not be exceeded. * Canon Court ApartHotel reserves the right to charge £100 per person for any additional guests staying that are not booked and paid for. Visitors are allowed only with mutual agreement between reception staff and night porters (if applicable). Damage liability: * It is expected that the apartments are left by guests/clients in a clean and tidy order. Guests/clients are responsible for any damage to the apartment and its contents during their stay. Any damage must be reported to use without delay and you will be charged accordingly. Security Deposit: * Upon arrival Canon Court ApartHotel reserves the right to charge a £100 pre-authorisation deposit per apartment. This will be taken by either debit or credit card and may be withheld after the check-out should the apartment not be left in satisfactory condition. These conditions include but are not limited to; smoking indoors, unauthorised visitors, anti-social behaviour, unauthorised late check-out’s etc.Card may be charge for higher amount if damage cost will exceeds security deposit held against credit/debit card. Lost Property: * Any lost or left property will be held for 14 days and if it is not claimed will be donated to a local charity. Loss of keys: * All unreturned sets of keys will result in a charge of £50.00 (GBP) per set to your booking card. If keys are taken accidentally CanonCourt Aparthotel agrees to issue a full refund for the said charge when guest reports the incident and posts unreturned keys to our reception within 24 hours. Antisocial Behaviour: *Should your behaviour affect other guests, which results in refunds having to be given by CanonCourt Aparthotel, you will be liable to cover these loses. Anti-Social behaviour of any kind will not be tolerated and offenders will be asked to leave. If required local law enforcement officers will be called. Please be advised charges are applicable. * A £500.00 (GBP) charge will be levied to any guests who tamper with any fire alarms devices or extinguishes. Should the fire alarm sound, leave your apartment immediately and follow the fire procedures displayed in and around the apartment and buildings. After hours emergency: * Staff are on call to deal with any emergencies. Please call the number provided at check in. Should your call out be of ‘non-emergency’ (i.e.: lost keys) a charge of £75.00 (GBP) will be levied to your account. Injury loss/damage: * The use of the apartment, building, stairs and all other communal areas contained within Canon Court ApartHotel is entirely at the guests own risk and Canon Court ApartHotel accepts no responsibility for injury, accident, damage or loss to person or property relating to the guest/client or and of his/her party during your stay with us. Guests should ensure they are adequately insured. Travel insurance is highly recommended by all tourism boards. Promotions: • Not valid on previous quotations received. • Subject to availability. • The invitation cannot be combined with any other discount or multiple offers. • No price adjustments or partial reimbursements on previous purchases. • The discount will not be applied to any amendments of existing bookings. • Length of stay restrictions may apply. • Some promotions may exclude weekend stays. • Some promotions may exclude high season or peak dates. • Subject to standard booking terms and conditions.

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