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Terms & Conditions

FLEXIBLE BOOKING GUARANTEE If you fall ill or you live in an area where local restrictions have been imposed due to a COVID-19 outbreak and need to cancel your visit we will move your booking to a more appropriate time or extend your reservation for 12-months from the date of booking provided we are notified at least 48-hours prior to your stay. All reservations can be easily moved to an alternative date with our flexible booking policy. This applies to all stays. Usual terms and conditions apply. On booking 100% of the first nights room rate will be charged to confirm the booking. Check in 3pm till 10pm Check Out 11am Packages & Offers are non transferable and non-refundable The room allocated will be confirmed by e mail if you require a specific room please call the hotel direct On checkout all bills must be paid in full. Please note that our kitchen is closed on Sundays after lunch (4.00pm) and Mondays all day (except breakfast). Bank Holiday weekends open as usual. The hotel is a completely non-smoking facility. Smoking or vaping is NOT permitted anywhere inside the building. Damage to hotel property We reserve the right to charge individual guests or lead guests for the cost of rectifying damage which has been caused by the deliberate, negligent or reckless acts of guests to the hotel’s property or structure. If such damage is discovered during the stay it will be drawn to the guest’s attention but if discovered after guests have departed then we reserve the right to make a charge to the guest’s credit / debit card, or send an invoice for the costs for payment to the registered address. We will however make every effort to rectify any damage internally prior to contracting specialists to make the repairs, and therefore will make every effort to keep any costs that guests would incur to a minimum. Full Terms & Conditions can be found on our website: https://www.eltermere.co.uk/terms-conditions/

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