Terms & Conditions

Dear Guest Thank you for choosing to stay with us at the Fence Gate Lodge. Payment / Guarantee Method: Should it be necessary to cancel or amend your reservation, please contact our Hotel Reception team on 01282 509555 accommodation. Please note that changes may result in a rate change and/or may also attract a service fee. Check-In/Check-Out Hotel check-in time is from 2:00 pm. Early check-in cannot be guaranteed and is subject to availability. Pre-registration can be arranged upon request at an additional charge. Check-out time is 11 am. Late check-out can arrange, subject to availability and charges may subject to additional fees. Accepted Method of Payment If you wish to settle your account with a credit card you will be required to present the card at check-in where a pre-authorization for the total cost of accommodation plus a security deposit will be processed. If you prefer to settle your account with cash, we require a copy of the photo ID and you will be required to pay the total cost of accommodation. The Fence Gate Lodge does not accept personal or company cheques as a method of payment unless pre-payment is made 14 business days prior to arrival. Parking Complimentary Parking is available at the Hotel premises. Dinner Reservation, Should you require a dinner reservation at the Fence Gate Brasserie please call the reception team on 01282 509555 they will be more than happy to assist you. We look forward to welcoming you to The Fence Gate Lodge Kind Regards Fence Gate Reservations Team Fine Print 50 % Deposit required at the time of booking subject to the cancellation policy. By confirming the booking with Fence Gate Lodge you hereby authorize us to charge your credit or debit card for any damage incurred to your room or the Hotel during your stay (including without limitation specialist cleaning) or for any items that are missing when you leave. Guests are not permitted to smoke in rooms or public areas. The Hotel reserves the right to fine Guests if they are discovered to have been smoking in rooms and/or public areas. Pre-authorisation Policy What is a pre-authorisation? A pre-authorisation is a temporary hold of a specific amount of the available balance on a credit or debit card. The pre-authorisation is not a charge and no funds have been debited from your account. How much is a pre-authorisation? The amount that we pre-authorise will depend on the number of nights that you stay e.g. If you are staying for 3 nights at £100 per night, we would pre-authorize your card for £300.00 plus £50.00 extra for every night you are staying to cover any incidentals. When is the card pre-authorised? All credit or debit cards are pre-authorised on check-in. Why is the credit card pre-authorised? When you give us a credit/debit card, the pre-authorisation guarantees us that the funds are available to pay for any charges incurred. Who is responsible for the pre-authorisation procedure? World Pay is responsible for the maintenance and management of the pre-authorisation process. Should you have any queries regarding your pre-authorisation or any part of the process, they can be contacted on 0330 333 0357. When does the pre-authorisation get released from the credit card? This varies dependent on your individual credit/debit card. Upon your check out your room charge and any extras will be charged to your card, this will appear on your credit card statement for up to 7 working days. However, if you choose to pay the balance with another credit card or method of payment, we will cancel the pre-authorization and this could take 7 working days to clear in your account. Non-Arrival In the event of a no show, the first night's stay will be charged to the card that you provided on booking. Damage to hotel property We reserve the right to charge guests the cost of rectifying the damage, caused by the deliberate, negligent or reckless act of the guest to the hotel’s property or structure. Should this damage come to light after the guest has departed, we reserve the right to make a charge to the guest’s credit/debit card or send an invoice for the amount to the registered address. We will, however, make every effort to rectify any damage internally prior to contracting specialists to make the repairs, and therefore will make every effort to keep any costs that the guest would incur to a minimum. Removal of the hotel property We reserve the right to charge guests the cost of replacing any items that are removed from the premises by them without consent. The charge will be the full replacement amount of the missing item, including any carriage charges. Should the fact that the item is missing come to light after the guest has departed, we reserve the right to make a charge to the guest's credit/debit card, or send an invoice for the amount to the registered address. Lost Property We respectfully remind you that any items brought into the Hotel, its car parks or grounds including valuables and audio-visual equipment, are brought in at your own risk. The Hotel shall not be held responsible for the damage or loss of any property owned by the guest or anyone connected to the guest’s event/stay at the Hotel, whether the items were left before, during or following the function.