Terms & Conditions
50 % Deposit required at the time of booking subject to the cancellation policy By confirming booking with Fence Gate Lodge you hereby authorize us to charge your credit or debit card for any damage incurred to your room or the Hotel during your stay (including without limitation specialist cleaning) or for any items that are missing when you leave. Guests are not permitted to smoke in rooms or public areas. The Hotel reserves the right to fine Guests £100.00 if they are discovered to have been smoking in rooms and/or public areas. Non-Arrival In the event of a no show, the first night's stay will be charged to the card that you provided on booking. Damage to hotel property We reserve the right to charge guests the cost of rectifying the damage, caused by the deliberate, negligent or reckless act of the guest to the hotel’s property or structure. Should this damage come to light after the guest has departed, we reserve the right to make a charge to the guest’s credit / debit card, or send an invoice for the amount to the registered address. We will, however, make every effort to rectify any damage internally prior to contracting specialists to make the repairs, and therefore will make every effort to keep any costs that the guest would incur to a minimum. Removal of hotel property We reserve the right to charge guests the cost of replacing any items that are removed from the premises by them without consent. The charge will be the full replacement amount of the missing item, including any carriage charges. Should the fact that the item is missing come to light after the guest has departed, we reserve the right to make a charge to the guests credit / debit card, or send an invoice for the amount to the registered address. pre-authorisation on Check-in • Hotel reserves all the rights to pre-authorise the credit card when a credit card is used as a reservation guarantee method. Pre-authorisation is not a charge; it is a temporary hold. This means hotel will check if the card is active and if there is enough balance to cover at least the first night cost. After a certain period, the pre-authorisation hold is released. This varies on countries and card issuer. Please contact your bank for an advice on handling this.. Paying Cash: Any guests paying cash for their bookings must produce photo ID on check in at the hotel. If you are unable to produce photo ID, you will be refused entry to the hotel.