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Terms & Conditions

-Don’t damage our things we want you to enjoy them and we want other guests to be able to enjoy them after you. We go by the ‘if you break it, you buy it’ rule, so please look after and appreciate everything in your lodge. We do take a £100 security deposit (£200 for guests staying in Bards Neuk and Kingennie Court Lodges) prior to your stay and use this against any accidental damage to your lodge including any damage to bedding or soft furnishings. We ask for the security deposit to be held on your card at least 24 hours prior to your stay -We recommend calling us at a time that works for you. This deposit will be released within 48 hrs of your departure. We reserve the right to increase the security deposit for example if you are staying with us as a stag/ hen party.  -We don’t allow candles or BBQ’s at our lodges – we are surrounded by beautiful Woodland and we would hate for it to get damaged. -If you have a problem, please tell us about it, we would much rather resolve it there and then, than have you hold it in till you get home! -No children or pets are permitted in the Leannan Boathouse. All of our other lodges are family friendly, and we have 6 dog friendly lodges (Glen Lyon, Glen Logie, Glen Finlet, Glen Isla, Glen Esk and Glen Clova), which allow a maximum of two dogs per lodge. -Forbes of Kingennie do not own Glen Logie, Glen Finlet or the Bards Neuk lodges, we act as an agent for these lodges and we cannot issue VAT receipts for these 3 lodges. -To place a booking, you must be 25 years old or over, and you must be 25 years or older to stay alone. If you arrive at the resort to sign for a lodge and are under 25 years of age you will not be permitted to stay without a responsible adult over 25 years of age. We may require photo ID as proof of age. -Check in time for all of our lodges is 4pm on the day of arrival and check out time is 10am on the day of departure. If you would like to enquire about an earlier check in then please contact our Reception Team, we try our best to let guests in a little earlier if the lodge has been serviced, but this isn’t always possible during busy times. If you are arriving later than 5pm please contact us to arrange your key collection. -Please be aware that during winter we may close the restaurant and bar before 9pm, should there be no customers. We recommend that you book a table in our restaurant and bar in advance. -Lodge prices include electricity, bed linen, towels and VAT. -The number in your party must not exceed the capacity of the lodge as stated on our website. -You cannot sublet the lodge. -You are required at all times, to keep the lodge in a clean and tidy condition. We reserve the right to charge for any additional cleaning costs if the property is not left in good condition. -We accept no responsibility for accident, injury to, or illness of any guests whilst on site, neither do we accept responsibility for any loss or damage to personal property including vehicles whilst on site. -The booking is made on the understanding that the lodge will be placed at your disposal on the date booked. Should this not be possible through circumstances not under the control of the owner (e.g. fire, theft or damages etc) we will fully refund any payments made. -In the interest of continued improvement, the owners reserve the right to alter or delete amenities or facilities or any part of the programme of activities either advertised or previously available without prior notice.      -The allocation of any particular lodge cannot be guaranteed but every effort will be made to satisfy them. -You must lock the lodge door and close all windows whenever you leave the property during your stay. -All of our lodges are smoke-free properties - all rooms, including balconies are strictly non-smoking.  Deep-cleaning costs may be incurred if this rule is broken. All buildings on the resort are non-smoking too including our outdoor veranda area. -We want all of our guests, visitors and team members to feel safe and comfortable at Forbes of Kingennie Country Resort. We therefore do not tolerate noisy or unruly behaviour which may be considered dangerous to people and property. If such behaviour is evident, we reserve the right, without any prior notice, to shorten your stay and ask that you leave the premises. No refunds will be given in this instance.  -We don’t allow any double discounts. Any discounts/ offers advertised cannot be used in conjunction with other discounts/offers. -Any bookings placed through Booking.com will have the full payment taken 24 hours prior to arrival. If you have any questions about any of our terms and conditions then please get in touch with a member of our team on 01382 350777. Don’t forget to follow us on Facebook, Instagram and Twitter.    

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