Terms & Conditions
Please note neither the standard daily tariff, nor any of the special offers mentioned on the Glenville House website, are available for reservations made via commission based web agents, including Late Rooms and Booking.com, as online booking fees will apply. Rates - are per room per night for up to 2 adults sharing a double room. Please note Glenville House caters exclusively for adults over the age of 18. Bed and Breakfast - the rate includes a Full Cumbrian Breakfast. Weekends - are subject to a minimum 2 night stay. Bank Holiday Weekends - are subject to a minimum 3 night stay and the tariff is based on our 1 night rate. Reservations - can be made by telephone, fax, e-mail, post or directly online. Arrival Time - guests are welcome to check-in between the hours of 15.00hr and 18.00hr. If you wish to arrive before this time we will store your luggage until your room is ready so you can enjoy the rest of the day. Once you have registered you may come and go as you please. Please state an arrival time when making a reservation to stay at Glenville House, otherwise there may be no one available to welcome you if you arrive on an ad-hoc basis. Should your planned arrival time change, either prior to or during your journey, please call +44 (0) 15394 43371 to ensure the room is held for your later arrival. Please also note we are only able to accept arrivals up until 20.00hr with prior arrangement. Check-out - by 10.30hr on the day of departure. Reception - open between 08.00hr and 18.00hr. Deposit - valid credit or debit card details are required as security for a reservation. We require the start and expiry dates (and/or issue number), the 3 digit security number from the back of the card (on the signature strip) the postcode and house number relating to the cardholder. A non-refundable deposit of your first nights stay is deducted from your card at the time of booking. We accepted all major credit cards: We also accept payment by American Express. Balance of account - is payable on departure by either cash, credit or debit card. Credit card payments are subject to a handling fee. Please note Glenville House is no longer able to accept payment by cheque. Cancellation Policy - a confirmed reservation to stay at Glenville House, whether by telephone, e-mail or in writing, constitutes a contract in law. Please note your deposit is not refundable under any circumstances. However, should you need to cancel your stay at Glenville House, providing you give seven or more days notice, we will offer you a transfer of dates which must be taken within 3 months of the original date of stay (Bank and/or Public Holiday periods and Valentine's are exempt). Should you cancel your reservation with more than 2 days notice, you will not be liable to pay the balance. For cancellations with less than 2 days notice, you will be liable for the full amount of the first night stay, minus your security deposit of £60. In the case of a no-show or curtailment of stay for any reason, you will still be liable to pay for the booking in full, even if we have not yet received your balance. If we are able to re-let the room before the date of your stay, you will no longer be liable for the balance. We recommend you take out holiday/cancellation insurance to cover this cost, as there are no exceptions to the above terms and conditions. Allocation of Room - we will always do our best to accommodate requests for a specific room, however, due to the needs and/or constraints of the business, Glenville House reserves the right to allocate guests an alternative room within the guest house, equal to or better than the one requested, should the need arise. Non-Availability of Room - we would only cancel your booking if accommodation was unavailable for reasons beyond our control. We would attempt to offer you alternative accommodation, however if this was not possible, or unacceptable to you, then we would refund all monies paid by you. Our liability would not extend beyond this refund. Damages and Breakages - please be aware that you are responsible and liable for any breakage or damage you cause to the property, or its contents, during your stay. Please take care and report any such breakage or damage should they occur. We do not normally charge for minor accidental breakages, but we may charge you the full cost to repair or make good any significant breakage or damage caused by misuse, or if you fail to notify us during your stay. Liability - please be aware that Glenville House does not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions, unless proven to be caused by a negligent act by ourselves or our employees or contractors whilst acting in the course of employment. Environmental Statement - we recycle all newspapers/magazines, glass bottles, cans, cardboard and plastics. We request that guests only put their towelling for laundering when absolutely necessary and they switch off all electrical appliances and lighting when not in use.