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Terms & Conditions

Our new signage is now installed, Grange Boutique Hotel, looks forward to welcoming you, as we continue the transition to Deluxe Suites and Apartments. The following Terms and Conditions apply to all bookings made on this website. We kindly ask that you take a moment to read them prior to making a Booking. Full payment/Deposit will be taken from the card provided at time of booking. If the card fails to work then the booking is not confirmed. Please be aware there are Extra Terms and Conditions when booking the Deluxe Suite/apartment. TERMS & CONDITIONS **We do not accept Cheques** If you book direct a deposit of the first night stay and any pre-ordered extras is required at the point of booking. The full balance to be paid on day of arrival. The booking must be made by the person who is to be the guest and payment must be made by that persons card. You will be asked to provide that card on check in, if this card is not available you will be asked to produce another card in your name where the full amount of the booking will be charged. The original card used will then be refunded in full. Unfortunately if you are unable to provide a card in your own name we will not be able to honour your booking. Vouchers used for bookings must be redeemed on checkin otherwise the full amount will be charged on check in. Check in is from 2.30pm until 9.00pm.Check out is by 11am Grange Boutique is a completely Smoke free,(Cigarettes, E-Cigarettes and Cigars) this applies to all Guests Rooms, Patio & Outside Areas. There is a designated Smoking area if you wish to smoke, please enquire on arrival. We are unable to accommodate infants and children unless pre agreed All rooms are for a maximum of 2 people unless stated or pre agreed. We are a Dog friendly Hotel, however we need to know when booking if you are bringing your dog with you. There are only 3 Dog Friendly Rooms in the Hotel. There is a surcharge which will be added to your bill. The management reserves the right not to accept all dogs and in particular aggressive or badly behaved dogs will be turned away. There is a maximum of one medium/small dog per room. Some rooms/suites are exclusive and dogs are not allowed in all rooms. Regrettably we do not allow puppies under 12 months old. PLEASE NOTE: DOGS ARE NOT ALLOWED TO BE LEFT UNATTENDED IN ROOMS AT ANYTIME. The hotel reserves the right to charge the full amount of the accommodation onto the registered debit/credit card on the day of arrival. For all bookings made via a booking site we will obtain a pre-authorisation at the point of booking or a deposit to the value of the first nights stay will be processed.. For all bookings made via a booking site which is on a non refundable rate, the full amount will be taken at the point of booking. For all bookings made on an Advanced Purchase Rate, full payment will be processed at the time of booking. Advanced Purchase Rates are non-refundable and non-transferable. The hotels terms and conditions supersede those of all booking agents in the case of a dispute. Group Bookings (when 3 rooms or more are booked) require a 30 day Cancellation period, and payment for the balance of the stay will be processed 14 days prior to day of Check In. RATES Any pricing errors that may occur on any 3rd party booking sites will be rectified and brought to the customers attention & charged as per the correct hotel tariff on day of arrival. The Management reserves the right to refuse reservations at their discretion in unusual circumstances

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