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Terms & Conditions

The Hundred House Hotel Terms and conditions The following booking conditions together with the general information contained on this website form the basis of your contract with The Hundred House Hotel. Please read them carefully as they set out our respective rights and obligations. Please note: To make a booking, you may either book online (where available) or telephone our Reservations on 01952 580240. In these Booking Conditions, “you” and “your” means all persons named on the booking (including anyone who is added or substituted at a later date). “We”, “us” and “our” means The Hundred House Hotel. Making your booking To make a booking, you may either book online (where available), telephone our Reservations on 01952 580240 . The person making the booking (“the party leader”) must be at least 18 and must be authorised to make the booking on the basis of these Booking Conditions by all persons named on the booking. By making a booking, the party leader confirms that he/she is so authorised and that all party members agree to be bound by these Booking Conditions. Subject to availability, we will confirm your arrangements by issuing a confirmation upon request by fax, email or post. Please check this carefully as soon as you receive it. Contact us immediately if any information, which appears on the confirmation, or any other document appears to be incorrect or incomplete as it may not be possible to make changes later. Rates, Payment, Changes and Cancellation The price of your arrangements and the terms upon which payment, changes and cancellations are made will vary according to which arrangements you book. Please note that all rates are subject to availability. Best available rates These are rates based on bed & breakfast only. The following terms apply to bookings made at these rates:-  Fully flexible rate  Credit card guarantee required at time of booking  Payment will be required on departure from the hotel.  Cancellations and amendments are available up to 12pm on the day prior to arrival, after this 1 night’s accommodation charge will be levied by us. Group Bookings, Corporate Events, Parties and Weddings These rates are available by individual discussion with us. The following terms apply to these bookings: - Credit card guarantee required at time of booking. - Up to 50% deposit is required. - Payment of the agreed balance will be required prior to the event and any extras will be settled prior to departure from the hotel. - Cancellations for corporate events and weddings are separate to room cancellations policy and will be discussed on the time of booking said event Payment Payment for accommodation is expected in full on Check out. If you have booked a room and are attending a wedding then a 50% deposit for the room is required. The balance of this is then due on check out. Card details are required on booking. If any guests leave the hotel without paying their final bill then the charges will automaticllay be taken from the card details which have been stored on record. Behaviour When you book with us, you accept responsibility for any damage or loss caused by you or any member of your party. Full payment for any such damage or loss must be paid at the time to us. If you fail to do so, you will be responsible for meeting any claims subsequently made against us (together with our own and the other party’s full legal costs) as a result of your actions. We reserve the right at any time to terminate your stay or that of any member of your party due to misconduct, where justified in our reasonable opinion. No refunds will be given. Furthermore, we shall not be under any obligation whatsoever to pay compensation or meet any costs or expenses you may incur as a result of your stay being terminated. Your contract A binding contract between you and The Hundred House comes into existence when we send your confirmation and the terms and conditions of the hotel, in addition to these conditions, will be applicable to the contract. English Law will apply to our agreement and to any dispute or claim which arises between us out of it. Any such dispute or claim must be dealt with by the Courts of England and Wales. You may however, choose the law and jurisdiction of Scotland or Northern Ireland if you wish to do so. Changes to these Booking Conditions or the General Information shown in our website will only be valid if agreed by us in writing. The cost of your arrangements Supplements for single rooms or single occupancy of a twin/double may apply. Superior rooms/suites are often available at a supplement. Please read our General Information section too. The prices of unsold arrangements may be increased or decreased at any time. The price of your chosen arrangements will be confirmed at the time of booking. We reserve the right to correct errors in both advertised and confirmed prices. We will do so as soon as we become aware of the error. Please note, changes and errors occasionally occur. You must check the price of your chosen arrangements at the time of booking. Once the actual price of your arrangements has been confirmed, no amendment will be made to it. Changes by you Should you wish to make any changes to your confirmed booking, you must notify us in writing or contact us on 01952 580240 as soon as possible. Whilst we will try to assist you we regret amendment requests cannot always be met. Where an amendment can be made, any costs incurred by ourselves and any costs or charges incurred or imposed by the hotel will be payable. See also, the specific terms detailed above. Cancellation by you Should you or any member of your party need to cancel your accommodation with us once it has been confirmed, the party leader must immediately advise our Reservations on 01952 580240 or cancel online. If accommodation is cancelled before 12.00pm the day prior to arrival then no charges will be incurred, however if the cancellation is made later than 12pm the day prior to arrival then the full price of the room will be charged. Force majeure Except where otherwise expressly stated in these booking conditions, we regret we cannot accept liability or pay any compensation where the performance or prompt performance of our contractual obligations is prevented or affected by or you otherwise suffer any damage or loss as a result of “force majeure”. In these Booking Conditions, “force majeure” means any event which we could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strife, terrorist activity or actual threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control. Complaints and problems In the event that you have any reason to complain or experience any problems with your break whilst away, you must immediately inform us. Any verbal notification must be put in writing. If you remain dissatisfied, however, you must write to the hotel’s general manager within 28 days of the end of your stay giving your booking reference and full details of your complaint. For all complaints and claims which do not involve death, personal injury or illness, we regret we cannot accept liability if you fail to notify the complaint or claim entirely in accordance with this clause. Special requests and medical problems If you have any special request, you must advise us at the time of booking. Although we will endeavour to meet any reasonable requests, we regret we cannot guarantee any request will be met unless we have written to you with specific confirmation that it will. Confirmation that a special request has been noted or the inclusion of the special request on your confirmation or any other documentation is not confirmation that the request will be met. We regret we cannot accept any conditional bookings, i.e. any booking which is specified to be conditional on the fulfilment of a particular request. All such bookings will be treated as “standard” bookings subject to the above provisions on special requests. If you or any member of your party has any medical problem or disability which may affect your booking, please tell us before you confirm your booking so that we can advise as to the suitability of the chosen arrangements. In any event, you must give full details in writing at the time of booking. If we reasonably feel unable to properly accommodate the particular needs of the person concerned, we must reserve the right to decline their reservation or, if full details are not given at the time of booking, cancel when we become aware of these details. We strongly recommend you check with us before booking to ensure we can meet all your requirements. Alternatively, if you have difficulty walking but do not require a specialty adapted room, you may request a room on the first floor for easier access. Again it is advisable to ensure that we are fully aware of all circumstances on making the booking to ensure that we have the availability to meet your requirements in full. Guide dogs are welcome at the hotel, but please make us aware of your requirements at the time of booking. General information Included in the price: - Accommodation with private en suite bathroom (some rooms may have a shower facility instead of a bath), colour TV, telephone and tea/coffee making facilities. - Breakfast is included in the price a traditional breakfast will be provided each morning. - All VAT and service charges, where applicable. -Price are based on wither single or double occupancy Not included in the price: - Hotel supplements e.g. for single occupancy or additional room facilities (e.g. superior rooms/suites). If booking by phone, the amount will be advised at the time of booking. - Expenses incurred at your hotel, including (but not only) external phone calls, room service, meals (other than breakfast and those stated at the time of booking). Etc. - Items of personal expenditure. - Personal travel insurance. -If your room, is to consist of more than 2 persons that a surcharge of £10.00 per person over 2 people will be charged. - Any items not mentioned in “Included in the price”. Child policy Children are more than welcome here at The Hundred House. If you are travelling with Children then please advise the Hotel on booking. Travel cots are available if required. Smoking Please note that all of our rooms and hotel are non smoking. If we believe that this condition has been breeched then the hotel reserve the right to charge the card on record for the full cost of the room. Hotel information Hotels may withdraw or change facilities and services. If possible, we will inform you of any changes before you travel if we believe this will have a significant effect on your stay. Our photographs are intended to give you a general impression of the hotel. Variations can occur from room to room. Classification: The star ratings shown are based on the latest official inspection. Meals: All hotels provide a full traditional breakfast. Bed and Breakfast means breakfast is the only meal included in the price. This may be a full traditional or continental breakfast. You will be advised at the time of booking. If you have any special dietary requirements please let us know so that we can tell the hotel before you travel, but note we cannot guarantee that the hotel can satisfy your request. Rooms & facilities: Public facilities, e.g. bars and restaurants, may only open if there is sufficient demand, particularly in low season. Hotels may have to redecorate or refurbish when you are visiting, which may mean the temporary closure of public rooms or facilities. Rooms may be twin or double. A double bed may consist of twins pushed or joined together. Hotel rooms may be allocated in any part of the property (including annexes, new extensions). Please note that rooms sleeping three/four persons may offer any combination of single, double and foldaway beds. Older, more traditional hotels may have specific single rooms and these are likely to be small. On the other hand, many hotels allocate a twin or double for use as a ‘single’ room. A single room supplement may be payable, and this will be advised to you before booking. Non-smoking bedrooms are available at all hotels. Check-in: On arrival, your room is normally available after 2pm. If you plan to arrive after 6pm please advise the hotel directly by calling the number given in the hotel description. Failure to confirm late arrival with the hotel may result in your room being resold, and our cancellation terms will apply. Check out: Check out time on day of departure is not later than 11am. If the room is not vacated by this time the hotel reserve the right to add a late check out surcharge onto the room bill. Car parking: You will find free parking at The Hundred House Dogs: Dogs are accepted only at the discretion of the hotel and are usually not allowed in public areas. If you intend to bring any pets this should be indicated on your initial enquiry. A surcharge of £10.00 will be added to your bill per night of your stay with said dog. Guide dogs are specifically excluded from this policy and are welcome at all hotels. Website and pricing details Please note, the information and prices shown on this website may have changed by the time you come to book your arrangements. Whilst every effort is made to ensure the accuracy of the website and prices at the time of printing, regrettably errors do occasionally occur. You must therefore ensure you check all details of your chosen arrangements (including the price) with us at the • Home • Accommodation • Restaurant • Hotel Information • Weddings • Conference • Social Functions