Terms & Conditions
Your contract is with The Kings Arms, Egham, Surrey. Please read our Terms & Conditions carefully as you will be bound by them. Reservations We require your credit card details to guarantee all reservations. We will not charge your credit card until departure but will require a swipe of the credit card upon arrival. When your booking is complete, you will be issued a confirmation number. Please bring this confirmation number with you when you check-in. The persons named in a booking must be the persons who actually will be staying. Cancellations If cancelled up to 2pm 1 day prior to the date of arrival, no fee will be charged. If cancelled after 2pm 1 day prior to the date of arrival, or in case of a no-show, the total price of the reservation booking will be charged. To make a cancellation please email your request to kingsarms@grosvenorpubs.com Group Cancellation Policy (applicable on bookings of 5 rooms or more) Group reservations can be cancelled without charge up to 8 weeks prior to the date of arrival. Full payment for group bookings is required 8 weeks prior to the date of arrival. Reservations cancelled or amended within 8 weeks to the date of arrival will incur the full charge of the total reservation booking including any taxes. These cancellation fees will be charged to the credit card that was given to secure the booking. To make a cancellation please email your request to kingsarms@grosvenorpubs.com Check-In/ Check-Out You may check in between the hours of 3pm and 10pm. We do ask you to check before 11am. Early Check-Out In the event that a guest checks out prior to the booked date of departure, then full reservation charges will apply. Prices All rates include VAT (and local taxes) at the current rate. Rates are per room, per night, inclusive of a cooked breakfast. All rates are non-commissionable. Rates quoted are correct only for the specific number of guests, nights and dates shown. Should you change the number of guests, dates or room nights, please note the rates will be subject to change. All reservations must be guaranteed with a valid debit/ credit card. Availability In the rare case that due to unforeseen circumstances we cannot deliver your requested accommodation, we will endeavour to find you alternative accommodation. Our liability will not extend beyond this. Payment Please note, we will require a credit card to guarantee advance bookings. We accept both credit cards and cash payments, cheques are no longer accepted. Please note, payment is taken on departure. We accept the following payment cards: Visa, Mastercard, AMEX, Maestro and Solo. Pet policy We love your four-legged friends, and all our pubs within the Grosvenor family are dog-friendly. However, pets are not allowed in The Kings Arms bedrooms. Acceptance of Children Children of all ages are welcome. Damages and Breakages Please take care when staying on our property. You are responsible and liable for any breakages or damages, which you or your party may cause to the accommodation or its contents. We ask that you report any incidents as they occur. We do not normally charge for minor breakages, but we may send you an invoice for repair or making good if the damage or breakage is significant and we may make an additional charge if you did not report breakages or damages. Liability We do not accept liability for any damage, loss or injury to any member of your party or any vehicles or possessions unless proven to be caused by a negligent act by ourselves or our employees or contractors whilst acting in the course of employment. The Kings Arms is owned and operated by Grosvenor Pubs Trading LTD Company. T: 01252 913 513 Company address: Units B&C, Crondall Place, Coxbridge Business Park, Alton Road, Farnham, Surrey GU10 5EH. Company Number: 11236436 VAT: 308 8600 03 FOLLOW US HERE FIND US The Kings Arms 5-6 High St, Egham TW20 9EA 01483 921486 kingsarms@grosvenorpubs.com QUICK LINKS What's On Bookings Terms & Conditions Privacy Policy Accommodation Gifting Contact Copyright © 2020 Grosvenor Pubs