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Cancellation Policy

Cancellation Policy: For bookings concerning COVID-19, until 30th March 2021: If the hotel has to close we will notify you as soon as possible and offer to rearrange your booking or process a refund of your deposit. If the hotel is open but you are not allowed to travel due to restrictions in your area the same would apply. If the hotel is open and you are allowed to travel but need to cancel, as long as you do so by 10am on the day of arrival you may reuse your deposit towards another reservation up to and including 23rd December 2021. Your new reservation rates may be different depending on availability at the time. Cancellation for fully flexible packages is free up until 10am of the day of arrival. Cancellation after 10am on day of arrival, (for all deals, if hotel is open): A cancellation charge equal to the total cost of the first night’s stay, less the deposit already paid will be charged and non transferable. Standard Cancellation policy: Cancellation for fully flexible packages is free up until 10am of the day of arrival. Cancellation for prepaid non-refundable advance bookings forfeits all payments. Christmas and Hogmanay is non-refundable or transferable after 1st December. For all other bookings: Cancellations up to 14 days of arrival: The deposit is non-refundable but may be re-used against any future reservation commencing within six months of the original arrival date. Cancellations within 14 days of arrival: The deposit is forfeit. Cancellations within 48 hours of arrival: A cancellation charge equal to the total cost of the first night's stay, less the deposit already paid will be due. Cancellation on day of arrival: A cancellation charge equal to the total cost of the whole stay, less the deposit already paid will be due. To avoid financial loss due to unforeseen circumstances, all guests are advised to purchase appropriate insurance cover. All of the above does not apply to corporate tour groups or weddings.

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