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Terms & Conditions

Thank you for choosing to stay with us at Longville House. For the safety of our guests and team and for a smoother guest experience, we are a cashless business. Bedrooms will be available from 3pm on the afternoon of your arrival and we ask that rooms are vacated no later than 10am on the morning of your departure. Should you not arrive until the evening, please note that check-in closes at 9pm. If you are delayed, please telephone so that special arrangements can be made. Spa days and Spa treatments start from 11am. On arrival all guests will be required to fully prepay for any outstanding accommodation or packages by credit or debit card. Please be aware that the card in which payment was taken from will be required at the resort on check in, if this is not possible then a 3rd party form will be required before the guest’s arrival. Hot-tub Spa Safety - Please visit our terms and conditions page for more information. All valuables that are brought to the resort are at the guest’s sole risk, the resort and the management accept no liability and shall not be responsible for any loss or damage thereto and guests remain solely responsible for the safe keeping of any such items. The resort operates a strict no smoking, no vaporing and no drugs policy in all areas including bedrooms, public areas, toilets, bathrooms, bar area, corridors, and restaurants. Regular checks are carried out by staff members to check for damages caused by guests, a charge of up to £1,000.00 will be levied to any guest that has been found abusing the resort policy or has caused significant damage to the resorts fixtures and furnishings. Spa Packages ARRIVAL TIME - Please allow sufficient time prior to you experience to complete a spa consultation form and/or health questionnaire. We recommend that you arrive up to 30 minutes in advance of your treatment so that you can change and relax. Please be advised that late arrivals will result in a reduction of treatment time. The spa will provide luxurious towels complimentary for spa days. YOUR TREATMENT TIME - Treatments times include before and aftercare. MEDICAL CONDITIONS - Some of the treatments offered are not suitable for guests with certain medical ailments and conditions. We request that you bring any of the following to our attention at the time of booking: epilepsy, allergies, heart condition, high/low blood pressure, scar tissue, varicose veins, skin conditions, diabetes, cancer, thyroid, pregnancy, recent operations. CHILDRENS TREATMENT POLICY - We do not offer treatments for children under 16 years old. HOMECARE - Discover the full Made For Life Organics skincare range in Longville House and experience the power of beautiful skin.

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