Terms & Conditions

TERMS & CONDITIONS Please check your confirmation straight away: it is the customer's responsibility to make sure all the details shown are correct. If there are any problems please get back to us as soon as possible. SPECIAL NOTES: We do not have a lift so please telephone if stairs are a problem. Smoking Policy: Smoking is not allowed in any bedrooms or anywhere inside the building. Damage caused or cleaning required as a result of smoking in bedrooms will be charged a minimum of £150 241 Offer Please note that if you have booked using the 241 offer the following conditions apply - Subject to dining in the restaurant on each night of your stay (min 2 courses to include a main course) reservations to be made at the time of booking the offer Excludes small double rooms Subject to availability at the time of booking Valid for bookings between November 1st 2021 and 31st March 2022 - Certain dates excluded Cannot be used in conjunction with any other offer Maximum of 2 person occupancy Dog Policy: Dogs are not allowed in some bedrooms. Damage caused or cleaning required as a result of dogs being taken into these bedrooms will be charged at a minimum of £150. if you are planning on bringing a dog please contact us prior to arrival to ensure you have booked an appropriate room. Damages, Breakages & Unacceptable Behaviour: Please take care with our accommodation. You are responsible and liable for any breakages or damages which you cause to the accommodation or its contents. Please report these as soon as they occur. We do not normally charge for minor breakages or damage but we will send an invoice for repair or making good if the damage or breakage is significant. This includes extra cleaning costs & loss of revenue, if we are unable to re-let your room the night following your stay. We also reserve the right to terminate your booking immediately without being liable for any refund or compensation if your unacceptable behaviour causes a disturbance or nuisance to other guests. The management will levy a charge of £75 per person, per night against any reservations where occupants exceed the number of agreed adults to a given room type. Arrival Check in is between 3pm and 8pm, please let us know if you plan to arrive after 8pm. Whilst we try and have all rooms ready by 3pm there maybe occasions where, due to circumstances beyond our control, there may be some delay. The hotel reserves the right to change your room if circumstances dictate that the room is non-operational and we cannot guarantee the room as booked but we do our utmost to facilitate the booking. Departure: Please be ready to leave your accommodation by 10-30am on the day of departure. Your bill for the accommodation and any extras or services taken during your stay is payable on departure. CANCELLATION Non-Availability: We would only cancel your booking if your accommodation was unavailable for reasons beyond our control. We would attempt to offer you alternative accommodation, however if this was not possible, or unacceptable to you, then we would refund all monies paid by you. Our liability would not extend beyond this refund. The Lorna Doone Hotel has a free cancellation policy, which is up to 8pm five days prior to arrival. All cancellations after which, or non-arrival, will be charged the booking in full. GROUP BOOKING CANCELLATION Non-Availability: We would only cancel your booking if your accommodation was unavailable for reasons beyond our control. We would attempt to offer you alternative accommodation, however if this was not possible, or unacceptable to you, then we would refund all monies paid by you. Our liability would not extend beyond this refund. The Lorna Doone Hotel has a free cancellation policy, which is up to 8pm twenty eight days prior to arrival. All cancellations after which, or non-arrival, will be charged the booking in full. Thank you for booking with us at Lorna Doone Hotel, we hope you enjoy your stay