Terms & Conditions

Booking Terms and Conditions Our full terms and conditions of booking are set out below; but first, here is a summary of our Cancellation Policy. We are a small business, so cancellations can have a big impact on us, especially if we have turned away potential guests in favour of someone who has already booked and who then cancels. We do, however, appreciate that unforeseen circumstances can happen, and we try to be as sympathetic and helpful as possible in such cases. If you fail to arrive at Lovesgrove Country Guest House to take up your booked accommodation (‘no-show’) then you will be liable for the first night of your booking. Check-in time is from 16:00 (4pm) to 21:00 (9pm), and check-out time is 10:30 (10.30am) unless we have agreed otherwise. Please give us an estimated time of arrival and call us on 01646 687514 if you are delayed and will be arriving late. Conditions of stay We cannot accommodate pets of any description (except a guide or assistance dog for a blind person). Lovesgrove Country Guest House is designated entirely ‘non smoking.’ If you choose to smoke outside the house, within the grounds or vicinity, you agree to dispose of smoking materials with consideration. No cigarette ends or used smoking materials are to be disposed of anywhere within the house, or within the grounds. Failure to comply with these ‘no-smoking’ conditions may incur a ‘deep cleaning charge. Damage caused, or cleaning required as a result of smoking in bedrooms will be charged a minimum of £50. We reserve the right to terminate your booking immediately, without being liable for any refund or compensation, if you engage in behaviour which, in our view, is unacceptable or which causes a disturbance or nuisance to other guests. Liability You agree to take all reasonable care whilst staying in our property. You are responsible and liable for any breakages or damages caused by your act, omission, default or neglect. We ask that you report any incidents of damage, spillages etc as they occur (where this is practicable) or as soon as possible thereafter, so that we may take remedial action as quickly as possible. We may choose not to charge for minor incidents, but we will charge you for any replacement, repair or extra cleaning which we deem necessary resulting from any reckless, careless or inconsiderate use of the property and its contents, or of the items (including linen and towels) provided for your use. We may make an additional charge of £50 if you did not report an incident of damage in a timely manner. You agree to indemnify us and to pay us the amount reasonably required to make good or remedy any damage or loss. We reserve the right to invoice you following departure, should we deem it necessary to incur cleaning or other charges to remedy any damage or loss you have caused or allowed. This includes extra cleaning costs & loss of revenue, if we are unable to re-let your room following your stay. If you have given debit/credit card details in order to make payment, then you agree that we may debit that card with an amount as may be required to remedy such damage. We do not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions, unless proven to be caused by a negligent act by ourselves or our employees whilst acting in the course of employment. We will not be liable for failure to perform to the extent that the failure is caused by any factor beyond our reasonable control. Prices All published rates include VAT at the current rate. Our rates include a full cooked breakfast. If booking online, your online booking form will show the total amount payable for your stay. If booking by phone, the total amount payable will be agreed verbally and confirmed by email. If you incur any supplements, they will be added to the total price of the booking. All supplements purchased during your stay must be paid for in full on presentation of invoice. Rates quoted are correct only for the specific number of guests and room nights on the dates shown. Should you change the number of guests, dates or room nights, then the rates are subject to change. Children and Extra Beds: Children are very welcome. Children under 2 years are charged at £10 per night for children’s cots/cribs. All children 2-16 years are charged at £15 per night for extra z beds. Bookings & Payments Bookings are made, and a contract between you and us comes into effect, when we accept a reservation from you. We will accept a reservation when we have confirmed your reservation. Payments can be made using all major valid credit or debit cards, including American Express, which we are able to accept, during your stay. You must be able to enter into a legally binding contract and be over 18yrs to make a booking.