Terms & Conditions

Terms & Conditions The New Northumbria Hotel cannot be held responsible for the damage or theft of personal belongings or valuables during your stay. All sites operated by Malhotra Group PLC are non-smoking. The use of e-cigarettes are also prohibited on our sites and in particular, these premises. Smoking or using e-cigarettes while in a non-smoking area will result in a minimum £100 fine. If you or any of your party/guests cause any damage or loss of any kind to the hotel, other guests or their property then you shall be liable for the damage or loss howsoever caused including loss of trade arising from the damage or loss. You hereby authorise us to charge your credit or debit card (used to secure or pay for the reservation) for any charges including damage, missing items, fines or loss of trade. In the event these sums cannot be recovered from your credit/debit card, all sums will become immediately payable and Malhotra Group PLC reserves the right to recover all sums owed as a debt. Any sums outstanding for 14 days or more will be subject to interest at the rate of 8%. Malhotra Group PLC reserves the right to recover any and all costs incurred as a result of seeking to recover the above sums. Please familiarise yourself with the emergency fire procedures on the back of the bedroom door. Deposits Advanced purchase rate reservations require full prepayment, which is non-refundable and non-amendable. All other bookings require a credit or debit card to guarantee the reservation, no money will be charged prior to arrival. A deposit of 50% is required for all group bookings for non–account customers. Deposits must be paid to the hotel within 14 days of initial booking to guarantee the reservation. Deposits will only be refunded for individual rooms when cancellations are made 24 hours prior to arrival. 28 days notice is required to enable deposit to be refunded for group bookings. 10% of the deposit may be withheld to cover administration costs for large group bookings (10 rooms or more). Cancellation/Amendments You will be charged for your first night's accommodation in full, at the rate agreed at the time of booking, should you fail to cancel your reservation prior to arrival as follows: Individual rooms 24 hours prior to arrival, 5 to 9 rooms 7 days prior to arrival and 10 or more rooms 14 days prior to arrival. VAT Is included at the current prevailing rate on all bookings unless otherwise stated. Pre-Authorisation Your credit or debit card may be pre-authorised for the balance of your stay prior to check-in. Cash deposits may be made for non card paying guests. Final Payment Payment for the balance of the cost of your booking should be made prior to departure or on arrival if no preauthorisation is taken. Credit facilities are not available unless prior arrangement has been made with the property. Children Children 12 and under sharing a room with 2 full paying adults are charged a nightly supplement. Children in their own rooms are charged at the full adult rate. Dogs Well behaved dogs are welcome. Dogs must not be left unattended in bedrooms. There is a charge of £10 per dog per night, and a maximum of two dogs allowed per room. The hotel must be notified at the time of booking if you intend to bring your dogs. Dogs are allowed in all public areas of the hotel with the exception of the restaurant/s. Arrival & Departure Times Bedrooms are usually available for occupation from 2pm on the day of arrival and we request that they are vacated by 11am on the day of departure. Early check in and late check out may be available on request at a supplementary cost. Special Requirements Please advise the property of any special dietary needs, other requirements, or mobility issues you may have prior to arrival. Special Requests Whilst every effort is made to fulfil your requests, unfortunately we cannot guarantee these and failure to do so will not constitute a breach of contract. Smoking Policy The Hotel smoking policy is 100% non smoking in bedrooms, public areas, bars and restaurants; with designated smoking areas outside the hotel. Breach of this policy will incur a substantial charge to your account, even after departure. Car Parking Car parking is complimentary but limited and we regret it CAN NOT be reserved, it is strictly allotted on a first come first served basis.