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Terms & Conditions

Please check your confirmation straight away: it is the customer's responsibility to make sure all the details shown are correct. If there are any problems please get back to us as soon as possible. The Old House has its own car park with limited spaces available which is at the disposal of Guests free of charge. Spaces cannot be reserved in advance and the Company cannot guarantee availability of this facility to all Guests at all times. Due to space restrictions, we cannot accommodate vans or trailers in our car park. All vehicles must be registered at Reception on arrival. It is an express condition that car owners must leave their keys at Reception during their stay, if requested to do so or if their vehicle is blocking another vehicle. Failure to comply with this condition will result in the Guest being asked to park elsewhere. We do not have a lift so please telephone if stairs are a problem. No Smoking - All public areas and guest bedrooms are strictly non-smoking. Should you have found to be smoking in your room a charge of £250.00 will be made to your credit card to cover the extra cleaning of furnishings, fabrics and loss of revenue. We are a pet free house. Damages, Breakages & Unacceptable Behaviour: Please take care with our accommodation. You are responsible and liable for any breakages or damages which you cause to the accommodation or its contents. Please report these as soon as they occur. We do not normally charge for minor breakages or damage but we will send an invoice for repair or making good if the damage or breakage is significant. This includes extra cleaning costs & loss of revenue, if we are unable to re-let your room the night following your stay. We also reserve the right to terminate your booking immediately without being liable for any refund or compensation if your unacceptable behaviour causes a disturbance or nuisance to other guests. The management will levy a charge of £50 per person, per night against any reservations where occupants exceed the number of agreed adults to a given room type. Arrival: Check in is between 1pm and 8pm, please let us know if you plan to arrive after 8pm. Whilst we try and have all rooms ready by 12pm there maybe occasions where, due to circumstances beyond our control, there may be some delay. The Old House reserves the right to change your room if circumstances dictate that the room is non-operational and we cannot guarantee the room as booked but we do our utmost to facilitate the booking. Departure: Please be ready to leave your accommodation by 10am on the day of departure. Payment for the balance of the cost of your booking should be made prior to departure (credit or debit card). Thank you for booking with us at The Old House, we hope you enjoy your stay.