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Terms & Conditions

CHECK-IN: Our reception is open from 08:00 to 22:00 every day, so we will be happy to see you at any time but rooms are officially ready from 15:00. As a small hotel, we do not employ the services of a night porter so we expect all guests to check-in by 22:00. This is not a curfew, once checked-in, guests come and go as they please using an electronic door entry system. What if you are delayed? In the event that your journey to Oxford does not go according to plan, it is essential that you call before 22:00 to discuss alternative arrangements for your access to the property. PAYMENT: The card number provided is to secure your reservation. We expect payment to be made in person, on departure either in cash or card authorised with a valid signature or pin number. For companies paying on behalf of an individual; the cardholder must contact us directly and provide third party authorisation. This will allow us to process payment without the card being in our possession. HIGH VALUE BOOKINGS: If you have made a reservation with a total value over £750.00 we may charge in advance a figure equal to the first night of accommodation. This is for security purposes. The charge can be refunded at a later date should you wish to make payment with a different card or the figure can be deducted from the booking balance when you settle your bill. PARKING: We have free parking available for our guests, but it cannot be reserved and is offered on a “first come, first serve basis”. On rare occasions, where we struggle to fit everyone in, we will direct you to a pay and display car park less than a 2-minute walk away. Should this become necessary, we cover the cost of parking and have the ability to pay for it electronically on your behalf @ £15 every 24 hours. If space becomes available in our car park we will ask you to relocate to The Oxford Townhouse. We cannot pay for parking in an alternative location if we have unused spaces in our car park. We are pleased to accommodate your car/ pay for your parking throughout the duration of your confirmed reservation. On the day of departure, we ask that your car is taken with you at check-out time (11:00am). Thereafter, if you require extended parking you would be welcome to leave your car until 16:30 for which there is a flat fee of £10.00. Alternative parking nearby with approximate prices: - Hinksey Park; 190 meters. £15 for 24 hours or £4.00 for 5 hours. - Redbridge; 1530 meters. £2.00 + £3.60 return bus ticket for 1-11 hours. As parking is limited, we must operate a “one car per room” policy. If you bring a second car, the use of our car park will be subject to availability and chargeable @ £15 per day. In the event that we cannot offer space for a second vehicle we will direct you to one of the alternative parking facilities nearby, the cost of which would be your responsibility. SMOKING: The Oxford Townhouse is entirely non-smoking. Under the Health Act 2006 it is illegal to smoke in all public enclosed areas. This is to protect employees from the harmful effects of second hand smoke. If you wish to smoke please use the rear car park and do not smoke out of your bedroom window. We will take very seriously any breach of this no-smoking policy and may charge you for additional room cleaning. The Oxford Townhouse is an adults only establishment.

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