Terms & Conditions

GENERAL Your contract is with The Red Lion Village Pub Inn and Dining in Odiham, Hampshire. Please read our Terms & Conditions carefully as you will be bound by them. RESERVATIONS We require your credit card details to guarantee all reservations. We will not charge your credit card until departure but will require a swipe of the credit card upon arrival. When your booking is complete, you will be issued a confirmation number. Please bring this confirmation number with you when you check in. The persons named in a booking must be the persons who actually will be staying. For group bookings (of 3 rooms or more) a 50% prepayment will be taken 8 weeks prior to your arrival date, and the remaining deposit due 4 weeks prior, which is non-transferable. CANCELLATIONS If cancelled up to 2 pm one day prior to the date of arrival, no fee will be charged. If cancelled after 2 pm one day prior to the date of arrival, or in case of a no-show, the total price of the reservation booking will be charged. To make a cancellation please email your request to E: bookings@redlionodiham.co.uk GROUP CANCELLATION POLICY (applicable on bookings of 3 rooms or more) Group reservations can be cancelled without charge up to 8 weeks prior to the date of arrival. Reservations cancelled or amended within 8-4 weeks prior to the date of arrival will incur a penalty of 50% of the full stay including any taxes. Reservations cancelled or amended within 4 weeks to the date of arrival will incur the full charge of the total reservation booking including any taxes. These cancellation fees will be charged to the credit card that was given to secure the booking. To make a cancellation please email your request to: bookings@redlionodiham.co.uk CHECK-IN/ CHECK-OUT You may check-in between the hours of 2 pm and 10 pm. We do ask you to check out midweek (Mon-Fri) before 10 am and on weekends (Sat-Sun) before 11 am. EARLY CHECK-OUT In the event that a guest checks out prior to the booked date of departure, then full reservation charges will apply. PRICES All rates include VAT (and local taxes) at the current rate. Rates are per room, per night, inclusive of continental breakfast (mid-week) or full English breakfast (weekends). All rates are non-commissionable. Rates quoted are correct only for the specific number of guests, nights and dates as shown. Should you change the number of guests, dates or room nights, please note the rates will be subject to change. All reservations must be guaranteed with a valid debit/ credit card. AVAILABILITY In the rare case that due to unforeseen circumstances we cannot deliver your requested accommodation, we will endeavour to find you alternative accommodation. Our liability will not extend beyond this. PAYMENT We do require a credit card to guarantee advance bookings. We accept credit cards and cash payments. Cheques are not accepted. Payment is taken on departure. We accept the following payment cards: Visa, Mastercard, Maestro and Solo. PET POLICY We love your four-legged friends, and all our pubs within the New Dawn Pubs collection are dog-friendly. We are delighted to now offer a small selection of dog-friendly accommodation rooms at The Red Lion, Odiham. Please note the following T&Cs relating to bringing your pets for an overnight stay. We have a limited allocation of bedrooms that can accommodate small/ medium-sized dogs. Guests therefore must advise us at the time of booking (please call directly, as individual room requests cannot be accommodated via our online booking portal) if you wish to bring a dog. Unless you are specifically booked into a room where dogs are permitted, you may not have a dog in our bedrooms. This is because, whilst we love dogs, some guests do not and may have sensitive allergies. Well-behaved dogs over 1 year may share their owners’ room for an additional fee of £15 per night, inclusive of VAT. This fee covers the additional anti-allergic deep clean that will take place upon departure. Guests are only permitted to have one pet in a room at any given time. Your dog must not be left alone in the pub rooms at any time. When dining with us, you are welcome to bring your dog with you in the pub’s designated dog-friendly dining areas but do ask that your dog be well-trained in public areas where food is being served. Staff are not permitted to care for your pet during your stay e.g., feeding/ walking. Please ensure your dog is always kept on a lead when in public areas of the pub and inn. We appreciate that accidents can happen; therefore, we ask that you let us know if any accidents occur. Any damage to the room caused by your dog will be assessed by our Duty Manager and any cost incurred will be charged to your card. We do politely request that guests control and manage noise made by their pet during their stay, especially in the evenings and overnight, to ensure it does not disturb other guests. Please take particular care when taking your dogs outside of the building and keep them on a lead until you feel it is safe to remove, as there is a main road at the front of the pub. If taking your dog outside of the premises overnight, we do ask that you ensure the outer doors are secure and locked at all times. Please do not forget to take your keys with you, as we do not have staff on the premises between 11 pm – 6 am. We reserve the right to review our accommodation commitment should continued disturbances to other guests occur. ACCEPTANCE OF CHILDREN Children of all ages are welcome. DAMAGES AND BREAKAGES Please take care when staying on our property. You are responsible and liable for any breakages or damages, which you or your party may cause to the accommodation or its contents. We ask that you report any incidents as they occur. We do not normally charge for minor breakages, but we may send you an invoice for repair or making good if the damage or breakage is significant and we may make an additional charge if you did not report breakages or damages. LIABILITY We do not accept liability for any damage, loss or injury to any member of your party or any vehicles or possessions unless proven to be caused by a negligent act by ourselves or our employees or contractors whilst acting in the course of employment. The Red Lion is owned and operated by New Dawn Pubs (NDPC LTD) with a registered address of 5 Castle Street, Farnham, Surrey GU9 7HR.