Arrival and Departure
Guests may check-in at any time from 2 p.m. on the day of arrival. All rooms that have been secured by credit or debit card or prepaid at the time of booking will be held until 2 p.m. on the following day. Any non-secured reservation will be held until 11 p.m. on the day of arrival at which time the hotel is entitled to re-let the room, unless the guest has notified the hotel of a late arrival.
On the day of departure, we kindly ask all Guests to vacate their rooms by 11 a.m. Late check-out after this time can be requested subject to availability and may be charged at an hourly rate at the discretion of the hotel.
The Rose and Crown has its own car park with limited spaces available which is at the disposal of Guests free of charge. Spaces cannot be reserved in advance and the Company cannot guarantee availability of this facility to all Guests at all times. Due to space restrictions, we cannot accommodate large vans or trailers in our car park. All vehicles must be registered at Reception on arrival.
We continuously keep our policy under review in respect of dogs. Currently we make only one double room available to Guests with one small dog, therefore availability is very limited. Large dogs cannot be accommodated. Guests with dogs are responsible for providing appropriate pet bedding.
If Guests wish to bring a dog, then this must be reserved directly with the Hotel Reception and is subject to a daily Dog Supplement charge. These bookings cannot be made on-line.
Dogs must be kept on a lead in the Hotel at all times and not left unattended in the room. Any damage to our property or additional cleaning will be charged to the Guest (see below). If we consider any Dog to be a nuisance for whatever reason, we will ask that the Guest removes it from the premises immediately.
Damage to Hotel Property and/or Additional Cleaning
Any Damage to Hotel property in rooms or elsewhere in public areas caused by a Guest or member of the Guest’s party must be reported to Reception as soon as possible. This includes Soiling to carpets, soft furnishings and beds. The Company will then notify the Guest with an estimate of the cost of repair, replacement and/or any cleaning required as appropriate. The Guest will be responsible for covering this cost and should be paid immediately. If not paid within 30 days, the Company may deduct the sum from the Guest’s credit card lodged at time of the Booking.
The Company’s liability for Guest belongings is generally limited under the Hotel Proprietors Act 1956.
Items left by a Guest in a room or elsewhere in the Premises will be held for 30 days pending an arrangement to return it. A postage or delivery charge may apply. Thereafter if will be disposed of in an appropriate way.
It is against the law to smoke anywhere inside the premises. It is also against the law to tamper with any fire detection or fire prevention equipment. The Company reserves the right at its sole discretion to make a charge of £150 for non-compliance with this condition of Booking.