Terms & Conditions

Please check your confirmation straight away: it is the customer's responsibility to make sure all the details shown are correct. If there are any problems please get back to us as soon as possible. SPECIAL NOTES: Please note that our restaurant is currently closed and we do not serve breakfast. The rate is for room only . We do not have a lift so please telephone if stairs are a problem. The closest long stay car park is within walking distance from the hotel -called Swan Meadow and it’s located near Golf Club. The postcode is CB10 1DA. You can also park on the single yellow line at the front of the hotel from 6.30pm until 8am Mon-Sat and all day on Sunday Arrival: Check in is between 3pm and 9pm, please let us know if you plan to arrive after 9pm. Whilst we try and have all rooms ready by 3pm there maybe occasions where, due to circumstances beyond our control, there may be some delay. The hotel reserves the right to change your room if circumstances dictate that the room is non-operational and we cannot guarantee the room as booked but we do our utmost to facilitate the booking. Departure: Please be ready to leave your accommodation by 11am on the day of departure. Smoking Policy: Smoking is not allowed in any bedrooms or anywhere inside the building. Damage caused or cleaning required as a result of smoking in bedrooms will be charged a minimum of £100 Damages, Breakages & Unacceptable Behaviour: Please take care with our accommodation. You are responsible and liable for any breakages or damages which you cause to the accommodation or its contents. Please report these as soon as they occur. We do not normally charge for minor breakages or damage but we will send an invoice for repair or making good if the damage or breakage is significant. This includes extra cleaning costs & loss of revenue, if we are unable to re-let your room the night following your stay. We also reserve the right to terminate your booking immediately without being liable for any refund or compensation if your unacceptable behaviour causes a disturbance or nuisance to other guests. The management will levy a charge of £35 per person, per night against any reservations where occupants exceed the number of agreed adults to a given room type. We are a dog friendly hotel, we only accept well behaved dogs, they are permitted in our bar area but not our restaurant. Extra charge of £10 applies to booking