If you cancel your Booking within 48 hours of the scheduled check-in time on the date of arrival as printed on your Booking Confirmation you will be charged the full amount of your booking, including any Booking Extras. If you book an advance purchase deal then your card will be charged within 48 hours of booking and no refund is given for cancellation or no-show (agents and direct bookings). Deposits and Advance purchase are non-refundable and are not flexible. If you used an agent to book you must contact the agent to cancel to avoid any penalty. Group bookings of 10 rooms or more are required to pay 30% of the total amount of the booking, the full balance must be paid at least 7 days before group arrival, additional services booked may be charged at anytime as required.