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Terms & Conditions

1. Introduction These are the terms and conditions that apply when you reserve a room at The Angel Hotel, Pershore. You will be asked to confirm your acceptance of these terms and conditions when you make a reservation. We reserve the right to amend these terms and conditions at any time and you should therefore check them each time you make a reservation. The terms and conditions applying to your reservation will be those in place on the date that you make your reservation. 2. Reservations To reserve your room please follow the instructions on the website. You must be at least 18 years old to make a reservation. Those under 18 years old are not permitted to stay at The Angel Hotel, Pershore unless a parent or guardian is also staying in the hotel. See section 5 “Occupancy” below for details of permitted guests under your booking. You will need to provide your credit or debit card details to secure your reservation. The Angel Hotel accepts Visa, MasterCard, and American Express to secure a reservation. Please check that the details of your reservation are complete and accurate before you confirm your reservation. We will not be liable for any delay or non-performance if you provide us with incorrect information. We will confirm our acceptance of your reservation by sending you an email to the email address that you provide during the reservation process. The contract between us for the provision of your room and any additional services added to your reservation will be formed when you receive this email confirmation from us. If you think that there is a mistake in your reservation or if you require any changes to a confirmed reservation, please contact us to discuss. For more information on cancellation, please see section 10 Cancellation, below. 3. Room prices The Angel Hotel adopts dynamic pricing and the price of our rooms fluctuates based on demand. When you make a reservation request, we'll give you a total price for the rooms and number of nights you've requested. The price you pay is the price quoted to you at the time you make your reservation. Room prices are per room, per night and are inclusive of VAT at the applicable rate at the time of your reservation. If the rate of VAT changes between the date of your reservation and the date of your stay, we may adjust the rate of VAT but the price you pay will remain the same. 4. Occupancy The maximum room occupancy is two adults. Family rooms (where available) can accommodate two adults (18 years and over) and two children (under the age of 16 years). Children aged 16 or 17 years will be permitted to stay in separate room(s) under the responsibility of the parent or guardian and the parent or guardian must also stay in the hotel at all times the children are within the hotel. You must not exceed the maximum occupancy for the room allocated to you. We reserve the right to conduct checks on occupancy and compliance with these terms. Occupancy is not transferable. Those under 18 years old are not permitted to stay The Angel Hotel unless a parent or guardian is also staying in the hotel. We reserve the right to request valid photographic proof of identity and age, so please bring this with you and ensure all guests under your booking bring identification, otherwise where requested you and/or your guests will not be permitted to stay. 5. Accessibility The Angel Hotel Pershore is located in a listed building with some access restrictions. Some part of the public areas of the premises may be inaccessible for those who require use of a wheelchair. Step free access is available to parts of the premises. There is an accessible hotel room which is bookable by contacting the hotel directly. 6. Special requests Although The Angel Hotel will try to accommodate special requests, all rooms are subject to availability. 7. Meals Meals are not included in the room price unless otherwise stated at the time of making your reservation. 8. Paying for your room If you have not paid for your room and any extras added to your booking in full at the time you make your reservation, you will need to pay on arrival. Payment may be made by cash (with proof of identification), credit/debit card (Visa, MasterCard, American Express). The expiry date of your debit/credit card must be later than the end of your stay. We do not accept personal cheques. 9. Cancellation Your right to cancel You may cancel your reservation at any time up to 24 hours prior to arrival. Failure to cancel within this time frame will result in a charge for the first night of your stay. Our right to cancel Your breach We may cancel your reservation at any time with immediate effect by giving you written notice (which includes email) if: • you do not pay us when you are required to do so; or • you breach the contract between us in any way; or • you have previously breached the contract between us in any way. If we cancel your reservation where you are at fault, we reserve our legal rights in respect of your breach of contract. Where your stay had/has not yet commenced, the total payment made or to be made by you for such room shall be deemed a cancellation charge and is not for any service. Events outside our control We may also cancel your reservation if an event outside of our control (including industrial action, explosion, outbreak of disease, health and safety issues, fire, flooding, and failure of power and/or water supplies or emergency evacuation) means that we are unable to make your room available to you. In this case we will contact you to let you know as soon as possible and: • if you have already paid for your room, we will refund your payment to you; or • if you have not yet paid for your room, you will not have to make any payment to us. Save as set out above, we will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations that is caused by an event outside of our control. This does not affect your statutory rights. 10. Arrival and departure Check-in time will be from 3pm and check-out is by 11am. Please note that during some of our busiest periods, there may be a wait at check-in. If you think you’re likely to arrive after 11pm, please let us know in advance. Rooms must be vacated by 11am on the day of departure. Failure to leave your room by this time may result in a late check-out charge of up to one night's additional accommodation charge. 11. The Angel Hotel expectations of you (and your group) You must not: • be threatening or abusive to any of our team before, during or after your stay; • smoke anywhere inside the premises. This includes the smoking of e-cigarettes. Permitted smoking areas will be identified on site. Smoking on premises outside of the designated smoking area will result in a £100 fine; • engage in any unlawful activity during your stay at The Angel Hotel (e.g. taking an illegal substance); • cause any health and safety hazard to any of our team members or any of our guests; • bring any pets onto The Angel Hotel premises without prior arrangement • bring any potentially dangerous or hazardous materials or equipment onto the premises; • use any electrical appliances that may set off the fire alarm system, such as toasters, mini cookers or portable grills; • tamper with any fire alarms or emergency equipment; • prevent the management, housekeeping and/or maintenance staff from access to your room(s) as and when required by The Angel Hotel, with housekeeping permitted full access at least once every two days; • remove, damage or destroy any property; • use any of the technology provided by The Angel Hotel to download or access any unlawful or obscene material; or cause unreasonable disturbance to our other guests or any staff. If you or your group cause damage or loss of any kind to the hotel, other guests or their property, you (as the person making the booking) will be responsible for that damage or loss and you shall be liable to pay to The Angel Hotel on demand the amount required to make good or remedy such damage or loss. If you or your group cause damage to the hotel, other guests or their property, or otherwise breach any of these terms and conditions, The Angel Hotel reserves the right to: cancel your reservation with immediate effect and (if appropriate) eject you from the premises; • restrict access to the hotel; • remove your items from the room and hotel, disposing of such items (at no cost and no liability) to a local charity to the extent such items are not collected from us within 7 days of removal; • retain all sums paid by you and/or charge you the full amount of your reservation; and/or • refuse future reservations from you and/or refuse you entry or accommodation at any of our hotels. The Angel Hotel will not be liable for any refund or compensation in such circumstances. The Angel Hotel reserves the right to decline or cancel reservations made and stays in progress by those who have previously breached these terms and conditions (as may be updated from time to time), whether the reservation is in that name or not. 12. General We reserve the right to: • change your room allocation and/or hotel location at any point during your stay for any reason; or • cancel any booking(s) due to health and safety concerns or full or partial closure of the hotel. In the event we have to cancel your booking(s) we will attempt to notify you and a full refund will be processed to the same debit/credit card, though it may take a few days for the funds to reach your account. Your information We keep your personal data safe and secure. Full details about how we use your data are set out in our Privacy Notice (see website for further details). The contract This contract formed when we confirm your reservation is between you and us. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties Act) 1999 or otherwise. Your rights If you are a non-business customer you have certain rights under consumer protection legislation. Nothing in these terms and conditions is intended to affect those rights. Our liability We do not accept liability for failure to meet any of our obligations where such failure is due to events beyond our reasonable control. If we breach these terms and conditions for reasons within our control we shall only be liable for losses that are direct losses and a reasonably foreseeable consequence of such breach. Save as prohibited by applicable law, we shall not be liable whether in contract, tort (including negligence) or for breach of statutory duty, or in any other way, for any indirect or consequential losses including: • loss of income, sales or revenue; • loss of business; • business interruption; • loss of profits or contracts; • loss of anticipated savings; • loss of data; • loss of reputation and/or goodwill; or • wasted management or office time. Where we are liable to you (save as prohibited by applicable law) our maximum liability to you whether in contract, tort (including negligence) or for breach of statutory duty shall in no event exceed the price of your reservation unless the Hotel Proprietor's Act 1956 applies, in which case our liability will be limited to the maximum prescribed under that Act. Applicable law These terms and conditions, their subject matter and formation (and any non-contractual disputes or claims) are governed by and construed in accordance with English law. If you are a consumer you and we both agree that the courts of England and Wales will have non-exclusive jurisdiction over any claim arising from, or related to, your reservation and/or stay at The Angel Hotel. We retain the right to bring proceedings against you for breach of these terms and conditions in your country of residence or any other relevant country. If you are making a business reservation, you and we agree that the courts of England and Wales will have exclusive jurisdiction over any claim arising from, or related to your reservation and/or stay at The Angel Hotel. Severability If any part of these terms and conditions is deemed invalid, illegal or for any reason unenforceable then that part will be deemed deleted and will not affect the validity and enforceability of the remaining parts. Any failure by us to enforce our rights or remedies under these terms and conditions or otherwise shall not be construed as a waiver by us of those or any other rights or remedies. All rights not expressly granted in these terms and conditions are reserved. 13. Contact us If you require further information or have any questions regarding our website or these terms and conditions, then please contact us.

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