Terms & Conditions

TERMS & CONDITIONS Please check your confirmation straight away: it is the customer's responsibility to make sure all the details shown are correct. If there are any problems please contact us as soon as possible. SPECIAL NOTES: We do not have a lift and all but one of our rooms are upstairs. Smoking Policy: Smoking is not allowed in any bedrooms or anywhere inside the building. Damage caused or cleaning required as a result of smoking in bedrooms will be charged a minimum of £100.00 Damages, Breakages & Unacceptable Behaviour: Please take care with our accommodation. You are responsible and liable for any breakages or damages which you cause to the accommodation or its contents. We reserve the right to send an invoice for repair or making good if the damage or breakage is significant. This includes extra cleaning costs & loss of revenue, if we are unable to re-let your room the night following your stay. We also reserve the right to terminate your booking immediately without being liable for any refund or compensation if your behaviour causes a disturbance or nuisance to other guests. Whilst we are a dog friendly hotel, we only accept well behaved dogs in two of our rooms. They are permitted in our bar area, but not our restaurant. There is an additional charge of £20 per dog per night. (maximum of 2 dogs) Well behaved dogs are welcome to sleep in Sir Jacob Astley and Sir Edmund Verney (but not on our beds) and are provided with a water/feed bowl, poo bag and welcome chew. Owners are required to bring their own dog bedding. Arrival Check in is between 3pm and 10pm Monday through to Saturday. Check in is between 3pm and 6pm on Sundays and bank holiday Mondays. Please let us know if you plan to arrive outside of these check in times so that we can make suitable arrangements. Whilst we try and have all rooms ready by 3pm there maybe occasions where, due to circumstances beyond our control, there may be some delay. The hotel reserves the right to change your room if circumstances dictate that the room is non-operational. Departure: Please be ready to leave your accommodation by 10:00 am on the day of departure. Your bill for the accommodation and any extras or services taken during your stay is payable the night before departure.