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Terms & Conditions

TERMS & CONDITIONS Please check your confirmation straight away: it is the customer's responsibility to make sure all the details shown are correct. If there are any problems, please get back to us as soon as possible. SPECIAL NOTES: We do not have a lift so please telephone (01423 340284) if stairs are a problem. Smoking Policy: Smoking is not allowed in any bedrooms or anywhere inside the building. Any guest who does not abide to the smoking policy will be asked to vacate our residents’ rooms and will incur a £250 charge on their bill to cover the deep cleaning required. Damages, Breakages & Unacceptable Behaviour: Please take care with our accommodation. You are responsible and liable for any breakages or damages which you cause to the accommodation or its contents. Please report these as soon as they occur. We do not normally charge for minor breakages or damage but we will send an invoice for repair or making good if the damage or breakage is significant. This includes extra cleaning costs & loss of revenue, if we are unable to re-let your room the night following your stay. We also reserve the right to terminate your booking immediately without being liable for any refund or compensation if your unacceptable behaviour causes a disturbance or nuisance to other guests. Arrival Check in is between 15:00pm and 22:00pm, please let us know if you plan to arrive after 22:00pm. Whilst we try and have all rooms ready by 15:00pm there maybe occasions where, due to circumstances beyond our control, there may be some delay. The hotel reserves the right to change your room if circumstances dictate that the room is non-operational and we cannot guarantee the room as booked but we do our utmost to facilitate the booking. Departure: Please be ready to leave your accommodation by 11am on the day of departure. Your bill for the accommodation and any extras or services taken during your stay is payable on departure.

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