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Terms & Conditions

The following Terms and Conditions apply to all bookings made on this website. We kindly ask that you take a moment to read them prior to making a booking. The company enters into this agreement as principal for bookings made for the hotel it owns. The booking confirmation will clearly state the identity of the owner. In these Terms and Conditions, the following definitions apply: 1). Definitions “Company” or “we” means The Old House 1147, Llangynwyd, Maesteg, Bridgend, CF34 9SB. “Booking” means the booking for accommodation, functions and/or any other services or items made with us. “Contract” means the booking and these terms, and any other terms and conditions stated to apply to the booking. “Hotel” means the premises for which your booking is made. “Terms” means these terms and conditions. “Websites” means www.theoldhouse1147.co.uk “VAT” means value added tax. 2. Bookings All bookings at the hotel are subject to these terms. At the time of booking or at check-in, we will take your credit/debit card details and you authorise the use of this card for any sums that become owing to us. We shall also have the right to require full payment in advance or a deposit at the time of booking in certain circumstances or if the booking includes the supply of certain items or services. 3. Charges Any meals, service or VAT (at the prevailing rate) are included only if specified. A minimum length of stay, deposit, cancellation charge and other conditions may apply to certain rates, as specified. Once a rate is selected on the website, the total for your requested stay shall be displayed on the reservation summary. Prices shall be charged in the local currency of the hotel. The VAT breakdown shown is indicative based on the current rate of VAT, and the expected VAT treatment of the goods or services. VAT will be payable at the prevailing rate applicable at the tax point of the invoice or booking confirmation issued and may change depending on the actual rate and the VAT treatment of the goods and services purchased at that date. Price lists for additional items, such as restaurant meals and bar items are on display at relevant locations within the hotel and are available on request. 4. Check-in / Check-out Requirements Unless otherwise stated on the booking confirmation, guests may check-in at any time between 3.30 p.m and 10:30pm on the scheduled day of arrival. ****LATE CHECK INS**** Should you be expecting to arrive at the property after 10:30pm, please let our front of house team know by calling them on 01656 336033. They will provide you with instructions on how to access your accommodation. On the day of departure, we kindly ask all guests to vacate their rooms by 10.30am (unless a later departure is stated as part of your booking). Late check-out after this time can be requested subject to availability and will be charged at £25 per late checkout. This allows guests to check out at 12:30pm. 5. Payment We accept the following methods of payment: Credit Cards: MasterCard, Visa; Debit Cards – Visa Debit, Visa/Delta and Visa/Electron. During your stay the hotel’s system will calculate all items charged to your room on a daily basis. All outstanding charges must be paid for in full on check-out from the hotel. We reserve the right and you hereby authorise us to charge your credit or debit card to settle any charges that remain outstanding following your departure from the hotel. 6. Cancellation Policy and No Shows 100% of booking cost will be chargeable at the point of booking. Should a booking be cancelled 7 days or more prior to arrival date, a full refund will be issued. Bookings cancelled within 7 days of arrival will not be refunded. Covid -19 In case of forced closure all bookings and deposits will be fully transferrable or refundable. Refunds will be issued within 30 days of cancellation. 7. Changes or Cancellation by the Company Very occasionally we may need to cancel your booking. In such circumstances you will be given a full refund, but we shall have no further liability to you arising out of such cancellation. Your booking is for a class of room in the hotel and does not guarantee that you will be able to stay in a specific room or in the same room for the duration of your stay. If you have indicated a preference for a particular room, we will use our reasonable efforts to honour this preference. However, we may need to allocate an alternative room to you for operational or safety reasons. If we need to move you to a different room during your booking for which a lower rate is available than the rate you booked at, we will refund you the difference in the rates. In case of forced closure all bookings and deposits will be fully transferrable or refundable. Refunds will be issued within 30 days of cancellation. 8. Damage We reserve the right and you hereby authorise us to charge your credit or debit card for any damage incurred to your room or the hotel during your stay (including without limitation specialist cleaning) or for any items that are missing when you leave. 9. Accessibility We have one accessible room available at the hotel. Please contact us 01656 336033 to discuss specific individual requirements and the availability of appropriate accommodation, and we will do our best to accommodate your needs. 10. Parking Parking is available onsite at the hotel and is free of charge for the duration of your stay. Cars and their contents are left at the owner’s own risk. We do not accept responsibility for any loss or damages. 11. Hotel Events Please be aware that at certain times throughout the year the hotel may host weddings, events and parties, which you may feel would be an intrusion on your break. Please contact the hotel directly in advance of your stay for further information. 12. Guest Behaviour Guests are requested to conduct themselves appropriately at all times and to comply with company procedures and/or requests with regard to conduct and respect for the property of the hotel, its employees and guests and their health and safety. Guests are requested not to disrupt the comfort and enjoyment of other guests or cause offence to other guests or our members of staff. We reserve the right to refuse accommodation or services or remove you and members of your party from the hotel if, in our reasonable opinion, we consider this provision to have been breached. Where this is the case shall have no obligation to refund you for lost accommodation, other services or any other loss or expense incurred. 13. No Smoking Guests are not permitted to smoke in rooms or public areas. There are allocated smoking areas onsite. Please contact front of house team for further information. 14. Pets The hotel has one dog friendly room. A maximum of two small dogs, or one larger dog applies. This room is listed on our website as the family room. A dog charge of £25 will apply at point of booking. 15. Dining Our bar is open daily between 11am-11pm. Our restaurant & Cwtch are open as follows: Monday- Saturday: 12-2.30pm & 6-9.30pm. Sunday: 12-4pm. Our menus change often reflecting fresh, local ingredients so all menus displayed on our website may be subject to change. Please give any dietary requirements in advance upon booking. We advise booking prior to arrival to avoid disappointment. In the situation that there is a delay, we only hold tables for 15 minutes in the event of a no show or late arrival due to high demand. In the event of a late arrival, our staff will do everything possible to seat you and your party but cannot guarantee anything after this 15 minute window has passed. The allocated time set per table is 2 hours. 16. Force Majeure We accept no liability and will not pay any compensation where the performance of our obligations are prevented or affected directly or indirectly by or as a result of force majeure or any circumstances beyond its reasonable control including, but not limited to, flood, earthquake, extreme adverse weather conditions, natural disasters, other acts of God, acts of terrorism, fire or failure of electric power, gas, water, or other utility service, plant machinery, computers, vehicles or any collapse of building structures. 17. Limitation of Liability The company will not be responsible for the loss or damage of any property left in the Hotel other than as required under the Hotel Proprietor’s Act 1956 and the Local London Authorities Act 2004 or any other applicable law. The company will not be liable for any indirect, consequential or pure economic loss or any loss of profit, goodwill or opportunity (whether caused by the negligence of the company, its employees, contractor or agents or otherwise). The company’s total liability shall not exceed the value of the charges received by it under the contract. Nothing contained in the contract or in any other document referred to or incorporated in it shall be read or construed as excluding any liability for death or personal injury caused by the company’s negligence or liability for fraud or fraudulent misrepresentation. 18). How do we collect information from you? When someone visits www.theoldhouse1147.co.uk we use a third-party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. If we do want to collect personally identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it. We obtain information about you when you use our website, when you contact us about products and services, to make an enquiry via our ‘Make an Enquiry’ form. What type of information is collected from you? If you make an enquiry online personal data may be stored both online and offline for the purposes of contacting you regarding The Old House 1147’s products and services. The personal information we collect might include your name, address, email address, IP address. Direct Marketing: We will send Direct marketing via email. We will also make sure our direct marketing is relevant for you and where possible tailored to your interests. If you would like to opt out of this, please unsubscribe at the bottom of any emails sent. CCTV: CCTV is in operation throughout the hotel for the purposes of, including but not limited to: Security of property, employees and guests; Health & Safety, and Public Liability. You can opt in to receive marketing communications We may use your information to: • send you marketing communications via email, post or telephone; • seek your views or comments on the products and services we provide; • notify you of changes to our products and services; • send you communications which you have requested and that may be of interest to you; • activities, promotions of The Old House 1147 to support our marketing activities; • invite you to events as part of our marketing activities; • process a job application or enquiry. Who has access to your information? The Old House 1147 may have access to personal information passed via the website. We will not, share, sell or rent your information to third parties. Changes to this privacy notice: We keep our privacy notice under regular review. This privacy notice was last updated on 3rd August 2021. Security precautions in place to protect the loss, misuse or alteration of your information. When you give us personal information, we take steps to ensure that it’s treated securely. Non-sensitive details such as your email address are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we can’t guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our IT systems. Review of this Policy: We keep this Policy under regular review. This Policy was last updated 03/08/21.

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