Terms & Conditions

ROOM BOOKING TERMS & CONDITIONS OUR RATES We have a selection of rates available at The Old Courthouse: • Best Available (‘Flexible’) Rate including breakfast, cancellation/amendments are permitted up to 48 hours prior to arrival. • Room Only (‘Flexible’) Rate, breakfast charged as taken, please advise the night before if you wish to have breakfast. • Advance Purchase Rate, no refunds. Amendments or cancellations are not permitted without loss of deposit. This is a discounted rate that is paid at the time of the booking being made (usually within 48 hours). Please ensure you have travel insurance in case of travel disruption or other reasons for not being able to attend your reservation dates. All bookings are required to be guaranteed by either a credit or debit card or a deposit equivalent (at the time of booking). CANCELLATION POLICIES Flexible Rates as Above Bookings on our ‘Flexible’ rates can be cancelled by midday two days prior to arrival – with no charge. Rooms cancelled after this time will be subject to a charge of the full amount. In the event of non-arrival, the full stay will be charged. Advanced Purchase Rates / Promotional Rates Bookings made on advance purchase rate, promotional and seasonal rates are non-refundable and non-transferable. Payment for the above rates are taken within 2 days of the booking being made. In the event of non-arrival, the full accommodation amount will be charged. PAYMENT Payment will be taken 48 hours in advance of the arrival date (for Best Available Rate – see rate rules for the rate you have booked as they vary from rate to rate) using the card that was given to secure your booking, should you wish to use an alternative card you must notify The Old Courthouse prior to arrival or update the card details at least 48 hours in advance of arrival. PRICES All prices include GST, please note there is no VAT charged in the Channel Islands. For expensing purposes we can still provide a tax receipt showing the GST. The Old Courthouse reserve the right to alter published prices at any time for non-confirmed/guaranteed bookings. METHODS OF PAYMENT Payment will be taken according to the rate rules. Please ensure you have the correct card details for the payment at the time of booking or have them changed before the payment dates. See The Old Courthouse’s preferred method of payment is by debit/credit card – cash in pound sterling is accepted, but please note that all payments made by cash will be charged on arrival and ID will be required in the form of a driving licence, passport or other photo ID verifying your address – a guarantee card will still be needed. Managers reserve the right to refuse anyone who does not have the required ID. The Old Courthouse accept payment using the following credit and debit cards; American Express, MasterCard, Visa Credit and Vista Debit. THIRD PARTY BOOKINGS Bookings via a third-party: for bookings made through an online booking platform (e.g. Booking.com, Expedia) or third-party travel professionals, please contact them directly to amend or cancel your booking – we have advised these companies of our cancellation policy and you should refer to their terms and conditions. CHECK IN/OUT Rooms are available from 15h00 (3pm) on the day of arrival, and last check-in is at 22h00 (10pm) – for later check-in please contact the property directly prior to the arrival date. Check-out time is at 11h00 (11am), late check-out may be available and is subject to an additional charge. Late check-in and late check-outs are subject to availability at the discretion of the property. Please ask at reception the night before for late check out requests. Our reception desk is not manned 24 hours – opening times are from 8am to 10pm. OFFERS & PROMOTIONS Offers & Promotions are all subject to availability. All Offers & Promotions will state if they are applicable per person or per room. Offers & Promotions are only available on the dates outlined. All Offers & Promotions are subject to the individual cancellation policy (see cancellation policy). OLD COURTHOUSE INN DETAILS We reserve the right to change the property’s details without prior notice. Please note: • Electrical appliances such as toasters, mini cookers or grills are not to be used in rooms. • The Old Courthouse is entirely smoke-free, including the bedrooms. If you do not adhere to this law, we reserve the right to charge you an additional £200. CHILD POLICY The Old Courthouse, alongside Jersey Law, recognise children as being 17 or under. Please be aware that individuals over 18 will be classed as adults and charged accordingly on arrival. Children aged 17 and under must be accompanied by a responsible adult to ensure that the child’s behaviour is appropriate. At the discretion of the property, children may be excluded from certain bedrooms. No person under the age of 17 can check-in and stay without their parents or guardian(s) over the age of 18. The room must be booked by the accompanying parent or guardian, who must be staying in the room with the child and have access to the room at all times. The responsibility and safe guarding of all children are that of the parents / guardians. INAPPROPRIATE BEHAVIOUR It is The Old Courthouse’s policy that all our guests and staff have the right to be treated with dignity and respect and as a responsible host we have a duty of care to our guests and staff to ensure a safe and enjoyable stay. Should the staff deem any actions by a guest inappropriate, or if any inappropriate behaviour is brought to the attention of the duty manager, the hotel reserves the right, after any allegations have been investigated, to take action against the guest. Depending on the severity of the guest actions, the police may become involved, or guests may be asked to leave the hotel. Please note that disturbances to other guests or surrounding neighbours of The Old Courthouse will be seen as inappropriate behaviour and any compensations awarded to those affected will be charged to the guest causing the disruption. ENTERTAINMENT LICENCE The Old Courthouse is a popular venue for entertainment, weddings, functions and Christmas parties. Should we have a function taking place during your stay this will not affect the standard of room booked. We would like to advise you that during functions the lounge and bar areas may be busy at times, and we ask you to bear in mind our entertainment licence may be until 12:00am and you may experience noise up to this time and further. DOG POLICY The Old Courthouse accepts dogs in the bar downstairs, but the rest of the property remain pet free – with the exception of assistance pets. In the instance where assistance pets are joining guests, please note the following: • Please do not leave your pet unattended in your room. • The Inn employees are not able to enter the room to perform their duties unless either you or a pet-sitter is present. Please contact Reception to arrange for a convenient time for servicing your room, please ask at reception for servicing times as we do not operate throughout the day. • Please note there is a £20.00 pet charge per reservation. • A maximum of one assistance pet is allowed per guest. • Pets are not permitted on any of the furniture. • Pets must be kept on a lead, or have a suitable restraint. • We always ask you to consider our other guests and keep your pet under control. WE ARE A BED AND BREAKFAST NOT A HOTEL The Old Courthouse prides itself in its history and it’s location and we always strive to compliment the beauty of the building and it’s surrounding with equally superb service levels. With that said, we would like to advise you that, and although, there may be mention of us being a hotel – especially via 3rd party websites, we are, indeed, a 4* Bed and Breakfast / Inn. This means we do not offer 4* Hotel service or facilities such as room service food, wake up calls, late night hotel residents bar etc. We do have a restaurant and bar liquor license and have to legally abide by these timings for service of alcohol and child policies etc. We do not operate a 24 hour reception service so please ensure your queries are made during the reception opening times.