Terms & Conditions
Covid 19 update Your safety is very important to us. We are compliant with government guidelines and full details of these can be found on our website. • If you live in an area where local lock down restrictions have been put in place please ensure you follow these guidelines – in some cases this means you should not socialise with people you do not live with in any public venue including pubs and hotels • The nature of our pubs with guest rooms means they are not suitable to quarantine in. Therefore we ask if you have been asked to quarantine you do not make a booking. In addition, we have created the following 3 point plan ensuring your safety, enjoyment and comfort is at the heart of what we do. Safe Space Safe People Safe Ordering Safe Space ‣ Bookings recommended to reserve your table ‣ Reduced capacity, amended table layouts and regular monitoring of guest numbers to ensure social distancing ‣ Regular sanitising of surfaces and touchpoints ‣ Clear social distancing signage ‣ New room cleaning procedure for accommodation rooms Safe People ‣ Sanitiser stations around the pub ‣ Regular handwashing by team members ‣ Covid-19 awareness training given to all team Safe Ordering ‣ App available to order and pay at your table and for ‘click & collect’ orders to enjoy food and drink at home ‣ Card payments only and contactless increased to £45 ‣ At table service and garden order points ‣ Single use menus ‣ Contactless check in and check out of our accommodation rooms Rates are quoted and charged in GBP inclusive of VAT at the current rate. Alternative currency rates are indicative only, are based on current exchange rates and are subject to fluctuation. Rates quoted are subject to availability and alteration. Special offers and certain periods may be subject to minimum stay requirements. To make a booking you must enter the details of a valid credit or charge card legally held by you. A non-refundable deposit to the value of the first night of your stay will be debited from your card at time of booking. In the event that we cannot debit this deposit from your card then such reservation shall be null and void. The balance of the accommodation charge as well as any additional costs incurred shall be paid prior to departure. Booking Terms These booking terms are between the hotel, guesthouse or self-catering unit, section of the Booking confirmation and the person or legal entity making the Booking. These Booking Terms are for the provision of accommodation services by Us to You. These Booking Terms are governed by English law and apply to all Bookings. By making a Booking You are deemed to accept and be bound by these Booking Terms. When You make a payment using a credit card, We (or Our parent company or Our trading name if different) will be displayed as the merchant of record. Bookings Bookings are made and a contract between You and Us comes into effect when We accept a reservation from You. We will accept a reservation when We have confirmed Your reservation and received either: (i) full payment of the total price; or (ii) payment of a deposit equivalent to the value of the first night stay; (iii) any other amount We have specified at the time of Your booking; or (iv)We have agreed to collect payment from You either on arrival or departure. Where a deposit or any other amount that is less than the total value of the stay is paid, the balance will be paid by You directly to Us, on either check-in or check-out or at an earlier date if so requested by direct communication between You and Us. You must be able to enter into a legally binding contract and be over 18 years of age to make a Booking. Bookings must be paid for using a valid credit or debit card or via PayPal or any other payment type specified. When Your Booking is confirmed, a reservation number is given. This number must be retained for access to Your Booking details if cancellation or amendment is necessary. You will need to quote this reservation number when contacting Us. Prices All prices include VAT where applicable at the current rate. Prices are per room per night. Prices do not include other costs You may choose to incur during Your stay (unless otherwise stated). Prices quoted are correct (unless a pricing error occurs) only for the specific number of guests, dates, nights and rooms shown. Availability In the rare case that We are unable to accommodate You as per Your Booking, You will be offered alternate accommodation by Us and if there is a difference in the Price, You will be liable for the price differential. If the differential is less than the original value of Your Booking a refund of the difference will be made to You. Arrival and departure Check-in times are specified on Your Booking Confirmation. Should You wish to check-in outside of the times specified You must confirm this directly with Us. In the event that You attempt to check-in outside of the stated times without prior arrangement, We may cancel the booking and retain any amounts We are entitled to retain as stated in the Cancellation Policy section of Your Booking Confirmation. The check-out time is also specified on Your Booking Confirmation. Cancellations Should You request an Amendment and should We not be in a position to accommodate Your Amendment, Your Booking will be cancelled and a full refund given to You provided that such cancellation occurs on or before the Cancellation Deadline, failing which the terms described in this Cancellation clause shall apply. Payment The total amount payable to confirm Your Booking is quoted in Your Booking Confirmation and will be charged to Your credit or debit card or PayPal account or any other payment type offered at the time of Booking or on check-in. Your card statement will display Us (or Our parent company or Our trading name if different) as the merchant of record. All additional goods and services purchased during Your stay must be paid in full directly with Us. All guests will be required to provide a valid Credit or Debit card on check in which will be securely stored on our system. In the event that an outstanding balance is left on your account or any damage to property is incurred this card may be charged to cover the cost. Liability. Other than for death or personal injury caused by Our negligence or fraudulent misrepresentation, Our total liability to You is limited to the price of the Booking and in no circumstances will We be responsible to You for any indirect or special damages. We will not be liable for failure to provide the services to the extent that the failure is caused by any factor beyond Our reasonable control. You are responsible for any damage or loss caused to Us, including any damage to Our property by Your act, omission, default or neglect and You agree to indemnify Us and You agree to pay Us on demand the amount reasonably required to make good or remedy any such damage or loss. Further, we reserve the right to terminate Your Booking immediately without being liable for any refund or compensation where You engage in unacceptable behaviour that causes a disturbance or nuisance to our other guests.