Terms & Conditions

1. These terms 1.1 What these terms cover. These are the terms and conditions which apply to all bookings made with us to stay at The Angel Inn, Petworth or at Ryde House or East House, whether online, directly with the hotel, by telephone or in any other way. We use the term; to refer to the booking you make with us for accommodation 1.2 Why you should read them. These terms tell you who we are, how we will provide the services to you, how you and we may change or end the contract, what to do if there is a problem and other important information. They may have changed between the time you last read them and the time you make your booking, so please read them carefully before you book with us. If you think that there is a mistake in these terms or require any changes, please contact us to discuss. 1.3 Occasionally we run offers or promotions. Separate terms and conditions may apply to these, which you should check carefully as they will take precedence over these Terms. 2. Information about us and how to contact us 2.1 Who we are. We are The Angel Inn (Petworth) Limited (The Angel Inn), a company registered in England and Wales. Our company registration number is 07377873 and our registered office is at Martlet House E1 Yeoman Gate, Yeoman Way, Worthing, West Sussex, BN13 3QZ. Our VAT registration number is 998841539. 2.2 The address of The Angel Inn, Petworth is Angel Street, Petworth, West Sussex, GU28 0BG. Ryde House is situated next to the Angel Inn and East House is on East Street, GU28 0DA 2.3 How to contact us. You can contact us by telephoning our reservations team on 01798 344445, by emailing us at reservations@angelinnpetworth.co.uk or by writing to us at The Angel Inn, Angel St, Petworth, West Sussex, GU28 0BG. You can also contact us through the online enquiry form at angelinnpetworth.co.uk and petworthplaces.com 2.4 How we may contact you. If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us in your booking. 2.5 Writing includes emails. When we use the words writing or written; in these terms, this includes emails. 3. Our contract with you 3.1 How we will accept your booking. When you make a booking with us, this represents an offer by you to purchase services from us. After making a booking enquiry, you will receive an email from us acknowledging that we have received your booking. At which point a contract will come into existence between you and us for the purchase of the services or facilities you have booked. 3.2 The terms and conditions which apply to your booking will be those in force at the time that you made it with us, unless any change is required to be made by law or governmental authority (in which case it will apply to bookings previously made by you), or unless we notify you of a change to the terms and conditions before we send you the email confirming your booking has been accepted. In the latter case, you have the right to reject the new terms and conditions and end the contract, provided you do so by notifying us within three working days of receiving the notification. If you do not so notify us, we have the right to assume you have accepted the new terms and conditions. 3.3 Pictures on our website: The images on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the products. Our rooms and menus may vary slightly from those images. Please note that in certain circumstances, generic photographic images have been used to represent the general style of a particular room or menu. 3.4 Offers and promotions: Occasionally we run offers or promotions. Separate terms and conditions may apply to these, which will take precedence over these Terms. For the avoidance of doubt, the price quoted in any offer or promotion does not include any incidental charges which you may incur during your stay. You will have to pay such charges when you leave, and you irrevocably authorise us to debit your credit or debit card with the amount of any such incidental charges which you fail to pay. 3.5 Please note that, while we make every effort to fulfil any particular requests which you may make in relation to your stay with us, these requests do not form part of your booking and we cannot guarantee that we will be able to meet them. If we need to move you to a different room during your stay for which a lower rate is available than the rate you booked at, we will refund you the difference in the rates. 3.6 If we cannot accept your booking. All rates featured on our website or quoted by telephone or otherwise are offered subject to availability, and we reserve the right to refuse any booking for good reason. If we are unable to accept your booking, we will inform you of this by email or telephone, and will not charge you for the booking. This might be because we have no availability on the date you have requested, because of unexpected limits on our resources which we could not reasonably plan for, because a credit reference we have obtained for you does not meet our minimum requirements, or because we have identified an error in the price or description of the room, menu or special offer you are trying to book. 3.7 Your booking number. We will assign a booking number to your booking and tell you what it is when we accept your booking. It will help us if you can tell us the booking number whenever you contact us about your booking. 4. Meals 4.1 If your Booking includes dinner, we may contact you to confirm a time slot for your meal. We cannot always guarantee a table in the restaurant in the evening for guests on bed and breakfast terms, and you should contact The Angel Inn directly to make a reservation. Please be aware, menus are also subject to change and those provided on the website may be used for indicative purposes. 4.2 Rates which include breakfast offer a full traditional or continental breakfast with tea or coffee, unless stated otherwise. 4.3 Rates which include dinner include a main meal and beverage per person from the a la carte menu unless stated otherwise. 4.4 There is no refund for meals which are not taken by guests. 5. Price and payment 5.1 Prices. We offer a full range of packages and pricing, as detailed on our website. Our packages and pricing will fluctuate depending on availability and demand at any given time. During seasonality, bank holidays, social events, conference and exhibitions certain rates may not be available. Certain dates may be subject to a minimum length of stay. All rates are subject to change without notice and are subject to availability. Your rate is only guaranteed once we have emailed you to confirm your booking has been accepted. The rate is inclusive of VAT. The rates do not include optional service charges, and do not include meals unless the confirmation email says that they do. 5.2 This section is left intentionally blank 5.3 Children under the age of three can stay for free. A travel cot is available for infants. All children under 16 years of age must be accompanied by an adult and must be supervised by an adult at all times. 5.4 Currency of payment. All prices are quoted in UK pounds sterling (£) and therefore your payment may be subject to currency value or conversion rates. We are not responsible for any changes in currency value or conversion rates that your bank or credit card company may use when charging in your country’s currency. Prices include VAT in accordance with current regulations. 5.5 Where to find the price. The price of the booking will be the price indicated on the booking pages of our website when you made the booking. We take all reasonable care to ensure that the price of the product advised to you is correct. However please see clause 5.7 for what happens if we discover an error in the cost of your booking. All prices are subject to availability. 5.6 This section is left intentionally blank. 5.7 What happens if we got the price wrong? It is always possible that, despite our best efforts, some of the prices quoted on our website may be incorrect. We will normally check prices before accepting your booking so that, where the correct price at the date of your booking is less than our quoted price on that date, we will charge the lower amount. If the correct price at the date of your booking is higher than the quoted price, we will contact you for your instructions before we accept your booking. If we accept and process your booking where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may cancel the booking and refund you any sums you have paid. 6. When you must pay and how you must pay 6.1 All online payments must be by credit or debit card, or bank transfer. We accept all major credit cards, including MasterCard, Visa and American Express. 6.2 When you make your booking, you will be asked to pay a deposit of £50 per room for The Angel Inn and £300 for Ryde House or East House and to guarantee the payment of the remainder of the bill by providing us with the details of a valid debit/credit card which we can charge if you leave without paying. You must pay the final invoice (less the deposit) before you leave. 6.3 Gift vouchers must be presented at check-in or when paying for your meal/ room. 6.4 We can charge interest if you pay late. If you do not make any payment to us by the due date we may charge interest to you on the overdue amount at the rate of 8% a year above the base lending rate of Bank of England from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount. 6.5 What to do if you think an invoice is wrong. If you think an invoice is wrong please contact us promptly to let us know. You will not have to pay any interest until the dispute is resolved. Once the dispute is resolved we will charge you interest on correctly invoiced sums from the original due date. 7. House rules 7.1 Arrival and departure: The Angel Inn rooms are available from 3pm on the day of arrival. Rooms must be vacated by 11am on the day of departure, unless otherwise sanctioned at the discretion of the manager. These times may be varied from time to time at our discretion. In the interests of security and to prevent fraud, at the time of check-in, guests may be required to confirm their identity by providing their booking reference and their passport/identity card/driving licence. 7.2 Car parking: Car parking is free at The Angel Inn, East House and Ryde House, but all availability is limited and a space is not guaranteed, East House guests will have access to street parking and may be able to use parking at The Angel Inn, please speak to the team to arrange this. For further information on parking availability and procedures, please contact the Angel Inn directly. Cars and their contents are left at the owner’s own risk and we do not accept responsibility for loss or damage (save as may not be excluded or restricted by applicable law). 7.3 Guest behaviour: Guests are requested to conduct themselves appropriately at all times and to comply with Company procedures and/or requests with regard to conduct and respect for our property, our employees and guests and their health and safety. Please do not disrupt the comfort and enjoyment of other guests, the smooth running of the premises, or cause offence to other guests or our members of staff. We reserve the right to refuse accommodation or services or remove you and members of your party if, in our reasonable opinion, we consider this provision to have been breached. Where this is the case we shall have no obligation to refund you for lost accommodation, other services or any other loss or expense incurred. 7.4 Dogs: Dogs are permitted in bedrooms of The Angel Inn and downstairs in Ryde House with prior arrangement and a small charge is levied. Please contact The Angel Inn directly for details and charges. No dogs are permitted at East House. 7.5 No smoking: Guests are not permitted to smoke in rooms or public areas. Smoking in our premises outside of the designated smoking areas will result in a £150 fine. 7.6 Damage: We reserve the right, and you hereby authorise us, to charge your credit or debit card for any damage incurred to our room premises during your stay (including without limitation for the cost of specialist cleaning) or for any items that are missing or damaged when you leave. 8 Delivering the services 8.1 Your booking will be for the date or dates agreed with you during the booking process. 8.2 We are not responsible for delays outside our control. If your booking is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for anything you have paid for but not received. 8.3 What will happen if you do not give required information to us. We may need certain information from you so that we can supply the services to you, for example. If so, this will have been stated in the description of the services on our website. We will contact you to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the services late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it. 8.4 Reasons we may suspend your booking. We may have to suspend your booking to: (a) deal with technical problems or make minor technical changes; (b) update the facilities to reflect changes in relevant laws and regulatory requirements; (c) make changes to the services as requested by you or notified by us to you (see clause 11). 8.5 Your rights if we suspend your booking. We will make every effort to contact you in advance to tell you we will be suspending your booking, unless the problem is urgent or an emergency. If we have to suspend your booking, we will endeavour to agree alternative dates with you but, if these are not acceptable, you may contact us to end the contract and we will refund any sums you have paid in advance. 8.6 We may also suspend your booking if you do not pay. If you do not pay us for the service when you are supposed to (see clause 6) and you still do not make payment within 7 days of us reminding you that payment is due, we may suspend supply of the services until you have paid us the outstanding amounts. We will contact you to tell you we are suspending your booking. We will not suspend supply of the services where you dispute the unpaid invoice (see clause 6.5). As well as suspending supply we can also charge you interest on your overdue payments (see clause 6.4). 9. Your rights to make changes If you wish to make a change to the booking please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the booking, and anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. 10. Our rights to make changes 10.1 Minor changes. We may change your booking: (a) to reflect changes in relevant laws and regulatory requirements; and (b) to implement minor technical adjustments and improvements, for example to address a security threat. These changes will not affect the services we provide to you. 10.2 More significant changes. In addition, as we informed you in the description of the facilities on our website, we may make other changes to these terms or the facilities, but if we do so we will notify you and you may then contact us to end the contract before the changes take effect and receive a refund for any services or facilities paid for but not received. 11. Your rights to end the contract 11.1 Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at (a) to (e) below the contract will end immediately and we will refund you in full for any services which have not been provided and you may also be entitled to compensation. The reasons are: (a) we have told you about an upcoming change to the facilities or these terms which you do not agree to (see clause 11.2); (b) we have told you about an error in the price or description of the booking you have made and you do not wish to proceed (see clause 5.7); (c) there is a risk that supply of the services may be significantly delayed because of events outside our control; (d) we have suspended your booking for technical reasons, or notify you we are going to suspend it for technical reasons (see clauses 8.4 and 8.5); or (e) you have a legal right to end the contract because of something we have done wrong. 11.2 Ending the contract where we are not at fault and there is no right to change your mind. Even if we are not at fault and you are not a consumer who has a right to change their mind, you can still end the contract before it is completed, but you may have to pay us compensation. A contract for services is completed when we have finished providing the services and you have paid for them. If you want to end a contract before it is completed where we are not at fault, just contact us to let us know and the contract will end immediately. If you provide more than two weeks notice (or more than one month for bookings in Ryde House and East House) before you are due to arrive, we will refund any sums you have paid in advance. If notice is less than two weeks (or less than two months for bookings in Ryde House and East House) before you are due to arrive, you will forfeit the deposit. 11.3 If you cancel your booking under any other circumstances, any refund will be made at our discretion. 11.4 Bookings at promotional rates may only be cancelled in accordance with the specific terms applying to the relevant promotion. If no specific terms apply to the promotion the above terms will apply. 12. How to end the contract with us (including if you are a consumer who has changed their mind) 12.1 Tell us you want to end the contract. To end the contract with us, please let us know by doing one of the following: (a) Phone or email. Call our customer service team at 01798 344722, or email us at reservations@angelinnpetworth.co.uk (b) Online. Complete the form on our website. Please provide your booking number, name, home address, details of the booking and, where available, your phone number and email address. 12.2 How we will refund you. If you are entitled to a refund under these terms we will refund you the price you paid for the booking by the method you used for payment. However, we may make deductions from the price, as described below. Please note that, for gift vouchers or bookings purchased as gifts, refunds can only be given to the original purchaser. 12.3 When your refund will be made. We will make any refunds due to you as soon as possible. 13. Our rights to end the contract 13.1 We may end the contract if you break it. We may end the contract for a product at any time by writing to you if you do not: (a) make any payment to us when it is due or; (b) provide us with information that is necessary for us to provide the services within a reasonable time of us asking for it. 13.2 You must compensate us if you break the contract. If we end the contract, we will refund any money you have paid in advance for services or facilities we have not provided but we may deduct or charge you the cancellation charges, which depend on the date on which we end the contract, as compensation for the net costs we will incur as a result of your breaking the contract. 13.3 In the unlikely event we have to end the contract in any other circumstances, we will refund without deduction any money you have paid in advance for services we have not provided. 14. How we may use your personal information We will only use your personal information as set out in our Privacy Policy. 15. Other important terms 15.1 We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract. 15.2 You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing. Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms. 15.3 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect. 15.4 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you, but we continue to provide the services, we can still require you to make the payment at a later date. 15.5 Which laws apply to this contract, and where may you bring proceedings:(a) these terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland, you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland, you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts. 15.6 Alternative dispute resolution if you are a consumer. Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are a consumer and are not happy with how we have handled any complaint, you may want to contact the alternative dispute resolution provider we use. You can submit a complaint to the European Commission Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr/main/?event=main.home.show 16. Limitation of Liability 16.1. The Angel Inn will not be responsible for the loss or damage of any property left in or sent to The Angel Inn, Ryde House or East House unless this has been expressly presented for custody in The Angel Inn safe (with a receipt provided) and only to the extent required under the Hotel Proprietors Act 1956 or any other applicable law. The Angel Inn will not be liable for any indirect, consequential, or pure economic loss or any loss of profit, goodwill or opportunity (whether caused by the negligence of The Angel Inn, its employees, contractor or agents or otherwise). The Angel Inn’s total liability shall not exceed the value or the charges received by it under the contract. 16.2 Force Majeure Nothing contained in the contract or in any other document referred to or incorporated in it shall be read or construed as excluding any liability for death or personal injury caused by The Angel Inn’s negligence or liability for fraud or fraudulent misrepresentation. 17. Governing Law and Jurisdiction The contract and any non-contractual obligations arising in connection with it are governed by English law. The English courts have exclusive jurisdiction to determine any dispute arising in connection with the contract, including disputes relating to any non-contractual obligations. Each party irrevocably waives any objection which it may now or later have to proceedings being brought in the English courts (on that grounds that the English courts are not a convenient forum or otherwise).