Terms & Conditions

Arrival & Parking: Check in will be available between 15:00 and 21:00. For an early or late check in, please contact the hotel. Departure: Rooms should be vacated by 10.00am on the day of your departure. Booking Terms: Online or over the telephone bookings must be secured either by using an acceptable valid credit/debit card. In the even of non arrival for your stay, the full amount of the entire stay will be charged. Even if you are using a voucher as payment for your stay, your booking will still need to be secured with card details. In the case of multiple room bookings or large value accommodation, the hotel will request a 50% deposit, refundable as per our cancelation policy. We will contact you prior to your stay to process this payment. No Smoking: For the comfort and safety of all guests, we are exclusively non-smoking establishment. If you are caught smoking in the Cookie Jar you will be charged £100 to cover the cost of any cleaning needed. If the fire alarm is triggered from a guest smoking in the Cookie Jar then they will be charged £100 to cover the cost of a the fire brigade call out. Damage to The Cookie Jar: We reserve the right to charge guests the cost of rectifying damage which has been caused by the deliberate, negligent or reckless acts of guests to the hotel’s property or structure. If such damage is discovered during the stay it will be drawn to the guest’s attention but if discovered after guests have departed then we reserve the right to make a charge to the guest’s credit/debit card, or send an invoice for the costs for payment to the registered address. We will however make every effort to rectify any damage internally prior to contracting specialists to make the repairs, and therefore will make every effort to keep any costs that guests would incur to a minimum. Liability: The liability for guests for their account is not waived and guests agree to be held personally liable for any charges incurred during their stay. In the event of a booking for more than one room (a group booking) the lead or registered guest (the lead guest) providing credit/debit card details is personally liable for any person, group, company or association that fails to pay all or part of such charges. Insurance: We strongly advise that travel insurance to cover any unforeseen circumstances Parking: We are situated on a residential street, please find a space. We will then explain car parking to you. Please do not stress or worry about this - we have never had any issues with residents parking. We will direct you to restriction free parking, just a minute walk away from the hotel. There are no secured carparks in Alnwick, they are all open council run carparks, if you choose to park there, please purchase a disc from the machines or the Council Offices situated off the main high street.