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Terms & Conditions

If you have not already, don’t forget to download our City Club app https://www.cityclubapp.com/download-direct/ As a City Club member, we reward you with points for every pound you spend through the app at any one of our venues across England and Wales. Payments: The hotel reserves the right to preauthorise and/or charge the nominated Credit/Debit Card submitted as a guarantee within 48 hours of arrival. Please note: We are now Cash Free - All forms of card payments are accepted. Extra beds: Any additional beds will be chargeable at £25.00 per bed per night and Baby cots are free of charge per cot per night. (All subject to availability) Family Pets: We do welcome pets in selected rooms and apartments; details are available on request. Please note that we do charge £10.00 per night per dog and pet owners are responsible for any damages to guest’s rooms or public areas or noise disruption to other guests during their stay and will be charged for any refunds or damage. An additional night’s room charge will be applied should additional deep cleaning of your room be required. Check-in: Guests check-in is from 15:00hrs - 22:00hrs Check-out: Guests check-out is latest 11:00hrs Non-smoking policy: We operate a no smoking policy throughout the venue. In case of unforeseen circumstances that may result in the need to cancel your trip, we highly recommend our guests to obtain a personal travel insurance. The Hotel reserves the right to apply damage costs in the event of necessary deep cleaning, replacements, missing appliances or repairs of damage to the room after you have vacated.