We want every stay at Crug Glâs to be special.

That’s why we have designed our rooms, suites and cottages to give you the privacy, peace and comfort you need to properly relax. It’s what marks Crug Glâs out as luxury accommodation in Pembrokeshire.

Please check your confirmation straight away: it is the customer's responsibility to make sure all the details shown are correct. If there are any problems please get back to us as soon as possible.

Arrival

Check in is between 3pm and 10pm, please let us know if you plan to arrive after 10pm.

Whilst we try and have all rooms ready by 3pm there maybe occasions where, due to circumstances beyond our control, there may be some delay.

The hotel reserves the right to change your room if circumstances dictate that the room is non-operational and we cannot guarantee the room as booked but we do our utmost to facilitate the booking.

Departure:

Please be ready to leave your accommodation by 11am on the day of departure. Your bill for the accommodation and any extras or services taken during your stay is payable on departure.

SPECIAL NOTES:
We do not have a lift so please telephone if stairs are a problem.

Smoking Policy: Smoking is not allowed in any bedrooms or anywhere inside the building. Damage caused or cleaning required as a result of smoking in bedrooms will be charged a minimum of £100

We only accept well behaved dogs in the Long House suite, by prior arrangement only, they are not permitted in the main house.
There is an additional charge of £10.00 per dog per night.

Crug Glas Country House hotel has a free cancellation policy, which is up to 2pm two days prior to arrival. All cancellations after which, or non-arrival, will be charged the booking in full. Please note, all discounted rates are not changeable and non-refundable.

Non-Availability: We would only cancel your booking if your accommodation was unavailable for reasons beyond our control. We would attempt to offer you alternative accommodation, however if this was not possible, or unacceptable to you, then we would refund all monies paid by you. Our liability would not extend beyond this refund.

Thank you for booking with us at Crug Glas Country House, we hope you enjoy your stay.