Deposits
Advanced purchase rate reservations require full prepayment, which is non-refundable and non-amendable. All other bookings require a credit or debit card to guarantee the reservation, no money will be charged prior to arrival.
A deposit of 50% is required for all group bookings for non–account customers. Deposits must be paid to the hotel within 14 days of initial booking to guarantee the reservation. Deposits will only be refunded for individual rooms when cancellations are made 24 hours prior to arrival. 28 days notice is required to enable deposit to be refunded for group bookings. 10% of the deposit may be withheld to cover administration costs for large group bookings (10 rooms or more).
Cancellation/Amendments
You will be charged for your first night's accommodation in full, at the rate agreed at the time of booking, should you fail to cancel your reservation prior to arrival as follows: Individual rooms 24 hours prior to arrival, 5 to 9 rooms 7 days prior to arrival and 10 or more rooms 14 days prior to arrival.
VAT
Is included at the current prevailing rate on all bookings unless otherwise stated.
Pre-Authorisation
Your credit or debit card may be pre-authorised for the balance of your stay prior to check-in. Cash deposits may be made for non card paying guests.
Final Payment
Payment for the balance of the cost of your booking should be made prior to departure or on arrival if no preauthorisation is taken. Credit facilities are not available unless prior arrangement has been made with the property.
Children
Children 12 and under sharing a room with 2 full paying adults are charged a nightly supplement. Children in their own rooms are charged at the full adult rate.
Dogs
Well behaved dogs are welcome. Dogs must not be left unattended in bedrooms. There is a charge of £10 per dog per night, and a maximum of two dogs allowed per room. The hotel must be notified at the time of booking if you intend to bring your dogs. Dogs are allowed in all public areas of the hotel with the exception of the restaurant/s.
Arrival & Departure Times
Bedrooms are usually available for occupation from 2pm on the day of arrival and we request that they are vacated by 11am on the day of departure. Early check in and late check out may be available on request at a supplementary cost.
Special Requirements
Please advise the property of any special dietary needs, other requirements, or mobility issues you may have prior to arrival.
Special Requests
Whilst every effort is made to fulfil your requests, unfortunately we cannot guarantee these and failure to do so will not constitute a breach of contract.
Smoking Policy
The Hotel smoking policy is 100% non smoking in bedrooms, public areas, bars and restaurants; with designated smoking areas outside the hotel. Breach of this policy will incur a substantial charge to your account, even after departure.
Car Parking
There is no car parking available on site. We recommend guests park in the Dean Street car park, a little further down the bank from the hotel.