Terms and Conditions for The Heywood Spa Hotel
RESERVATION
We respectfully remind guests that a reservation constitutes a contract.
Your booking will be confirmed via email, please review and confirm that all the details are correct.
Prepayment: The total price of the reservation will be charged anytime after booking. Non-refundable reservations will be charged at the time of booking.
Your reservation includes complimentary parking, WiFi and use of the leisure suite, subject to availability.
Please note that this property cannot accommodate hen and stag, or similar parties. Heywood Spa Hotel reserves the right to turn such groups away on arrival.
ARRIVALS AND DEPARTURES
You may check in any time after 3.00PM. Check out is up to 11.00AM
CHILDREN
Children are welcome at The Heywood Spa Hotel, but are not to be left unsupervised. High chairs and cots are available on request.
ONSITE PARKING
Free on-site Parking is available at the Hotel, however the Hotel does not accept responsibility for damage or theft of vehicles or their contents whilst parked on site.
PAYMENT
Accounts are to be settled upon departure, and/or when your account reaches £1000. All major credit and debit cards are accepted. The Hotel reserves the right to ask for alternative payment or further identification.
MEDICAL CONDITIONS
Please advise reception of any medical conditions you may have at the time of booking that could affect your health, safety and welfare during your stay.
DIETARY REQUIREMENTS
Please advise reception of any special dietary requirements that you may have at the time of booking.
FIRE SAFETY
The hotel is fitted with fire/security alarm systems. Please make yourself aware of the fire exits and full fire emergency procedures, which are displayed in your room.
Heywood Spa Hotel is a non-smoking hotel and any evidence of a guest smoking within the premises will be charged a £250.00 cleaning fee.
DAMAGE WAIVER
We reserve the right to charge individual guests or lead guests for the cost of rectifying damage which has been caused by the deliberate, negligent or reckless acts of guests to the hotel’s property or structure. If such damage is discovered during the stay it will be drawn to the guest’s attention but if discovered after guests have departed then we reserve the right to make a charge to the guest’s credit / debit card, or send an invoice for the costs for payment to the registered address. We will however make every effort to rectify any damage internally prior to contracting specialists to make the repairs, and therefore will make every effort to keep any costs that guests would incur to a minimum. Please ensure credit card details provided are valid and be aware that for all reservations the lead guest accepts liability on behalf of the whole group for physical or financial loss or damage.
CIRCUMSTANCES BEYOND OUR CONTROL
We cannot accept responsibility for unforeseen circumstances beyond our control. These include (but are not limited to) adverse weather conditions, fire, riot, war, terrorist activity (or threat of such activity), industrial dispute, natural disaster, or injuries and death of an individual(s) through accidental circumstances unconnected with the hotel.
