Terms & Conditions

TERMS AND CONDITIONS IMPORTANT – Please read: All prices are inclusive of VAT at current rate and Accommodation prices are per room per night. We reserve the right to alter room rates. CREDIT/DEBIT DEPOSITS Please note that if you have booked with a third-party agent, the terms sent to you by them regarding deposits and cancellations supersede those stated below.  All bookings must be guaranteed with a credit or debit card. A non-refundable deposit (which may vary, depending on booking) will be deducted from your card at the time of booking. Some bookings may require full prepayment at the time of booking or additional payment before arrival.  For room cancellations, we require up to 7 days prior to 3pm on the planned arrival date. Only when a confirmation email is received by you from us can you assume that your reservation has been cancelled. If a cancellation was made with in the 7 days prior to your planned arrival date, then the guest is liable for 100% of the total value of the stay.  Failure to cancel your booking will result in full payment being taken from the debit/credit card provided, where deposit was taken from.  Deposits will be kept for 6 months for a future booking at the company’s discretion providing guests cancels 72 hours before arrival excluding bank holidays including Christmas and New Year.  Should The Imperial Dragon Hotel be unable to fulfil the booking, a voucher to the value of payments made will be offered.  If you booked through a third-party booking agency then you must cancel through them. TRAVEL INSURANCE  We strongly recommend that guest purchase appropriate travel insurance. DAMAGES POLICY  We, The Imperial Dragon, reserve the right to invoice our guest for damage or negligent soiling caused to any parts of our premises; accidental or otherwise. Failure to inform a part of our reception team may result in further fees to be incurred. NO SMOKING POLICY:  The Imperial Dragon Hotel operates a No Smoking Policy throughout our indoor public areas, all our bedrooms, including out of the window. We have a designated smoking area outside the building. Should we believe any of our guests have been smoking in the bedrooms or any prohibited area, a smoking fine of £200 will be charged for deep cleaning and for the loss of revenue from smoke damaged rooms. CHECK-IN  Check- in is from 3 pm. Early check in must be by prior arrangement only. CHECK-OUT  Guests are required to check-out by 11 am. Late check-outs can be requested, but only allowed upon approval from our reception team. Guests may incur charges.  Upon check-out please leave your room key in designated box at Reception. ROOM KEYS  Lost keys will be charged at £50. CHILDREN  For Additional Cot/Bed and Breakfast when sharing a room with an adult o Babies under 2 requiring a cot is charged at £5 o Children aged 2 – 8 years old £15.00 o Children aged 9-14 years old £20.00 o Children aged 15-17 years old £30.00 PETS  We allow pets at a limited number of our rooms. This is subject to availability and prior approval from our reception team. There is an additional charge for this. Pets must always be kept on lead at the hotel and its grounds and are not allowed to be left in the rooms unattended. CARS  Although we have 24-hour CCTV, Cars and their contents left in the car park are left entirely at the owner’s risk.