Cancellation Policy

Cancellation policy 1. CANCELLATION OF BOOKINGS a. Any booking made is personal to you and your party and cannot be transferred unless agreed in writing. b. If you wish to cancel the letting you must notify us in writing (Cancellation Notice). c. If you have to cancel your booking within 48 hours of your arrival date the full balance will be payable. This period is extended to 14 days for Golf Break Packages. It is therefore in your best interest to insure against this liability. d. If we have to cancel your break for reasons outside our direct control, then we will notify you as soon as we can and refund the deposit to you, this being the maximum extent of our liability. 2. CHANGING A BOOKING Once a booking has been accepted and confirmed by us, the booking can only be changed with our written agreement. 3. INFORMATION AND THIRD PARTIES a. Lanhydrock endeavours to supply correct information from media, written and promotional material under our direct control. However, changes and errors can occasionally occur. Please check your reservation details carefully at the time of booking. We reserve the right to correct or make changes in advertised prices and other details before your break is confirmed. b. Lanhydrock Hotel and Golf Club cannot be held responsible for the accuracy, content or information about our hotel that may be found on a third party website or other media forms. 4. PAYMENTS a. All payments should be made to “Lanhydrock Hotel & Golf Club”. b. Payment will normally be accepted by cash, debit card, bank transfer or by any of the following credit cards: VISA, MasterCard, Euro card, Switch, Delta, Electron & American Express. c. Overseas applicants may pay by bank transfer or by MasterCard or Visa in sterling. Any charges for payments from overseas will be passed on to you. d. You are required to pay for the whole cost of your stay (excluding any prepayment) on departure. Failure to pay will constitute a breach of these conditions. e. We reserve the right to amend prices quoted in published information due to error or omissions or changes in the VAT rate but such changes shall be notified to you as soon as possible. f. You shall be at liberty to cancel the booking if amended price is significantly higher than the original price quoted. g. Subject to condition 6.5, any charges in the rate of VAT payable on the letting will be borne by you.