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Terms & Conditions

TERMS & CONDITIONS DEPOSIT POLICY: NO DEPOSIT WILL BE TAKEN UNLESS REQUESTED. PAYMENT REQUIRED ON DEPARTURE. Please check your confirmation straight away: it is the customer's responsibility to make sure all the details shown are correct. If there are any problems please get back to us as soon as possible. SPECIAL NOTES: We do not have any ground floor accommodation. We are dog friendly hotel. We accept well behaved dogs with responsible owners in our rooms and the bar area. We do request that dogs are not allowed to on the beds or furniture and are not left alone in the rooms. Dog crates are available FOC on request. We do have a garden area and politely request that should your dog foul in any of the outside area you please clean up after your dog. Bags are available in the reception area and there is a bin by the garden. We accept up to 2 dogs per room at £5 per dog per ight. Should you have more than 2 dogs please phone and speak to a member of the management team to discuss your requirements. Damages, Breakages & Unacceptable Behaviour: Please take care with our accommodation. You are responsible and liable for any breakages or damages which you cause to the accommodation or its contents. Please report these as soon as they occur. We do not normally charge for minor breakages or damage but we will send an invoice for repair or making good if the damage or breakage is significant. This includes extra cleaning costs & loss of revenue, if we are unable to re-let your room the night following your stay. We also reserve the right to terminate your booking immediately without being liable for any refund or compensation if your unacceptable behaviour causes a disturbance or nuisance to other guests. Smoking Policy: Smoking is not allowed in any bedrooms or anywhere inside the building. Damage caused or cleaning required as a result of smoking in bedrooms will be charged a minimum of £100 Arrival Check in is between 4pm and 9pm, please let us know if you plan to arrive after 9pm. Whilst we try and have all rooms ready by 2pm there maybe occasions where, due to circumstances beyond our control, there may be some delay. The hotel reserves the right to change your room if circumstances dictate that the room is non-operational and we cannot guarantee the room as booked but we do our utmost to facilitate the booking. Departure: Please be ready to leave your accommodation by 10am on the day of departure. Your bill for the accommodation and any extras or services taken during your stay is payable on departure.