Terms & Conditions

TERMS & CONDITIONS Please check your confirmation straight away: it is the customer's responsibility to make sure all the details shown are correct. If there are any problems please get back to us as soon as possible. SPECIAL NOTES: We do not have a lift so please telephone if stairs are a problem. No Smoking It is against the law to smoke anywhere inside the premises. It is also against the law to tamper with any fire detection or fire prevention equipment. The Company reserves the right at its sole discretion to make a charge of £150 for non-compliance with this condition of Booking. Arrival Check in is between 4pm and 11pm, please let us know if you plan to arrive after 11pm. Whilst we try and have all rooms ready by 4pm there maybe occasions where, due to circumstances beyond our control, there may be some delay. The hotel reserves the right to change your room if circumstances dictate that the room is non-operational and we cannot guarantee the room as booked but we do our utmost to facilitate the booking. Departure Please be ready to leave your accommodation by 10am on the day of departure. Your bill for the accommodation and any extras or services taken during your stay is payable on departure. Late check-out after this time can be requested subject to availability and may be charged at an hourly rate at the discretion of the hotel. Pets We are a dog friendly hotel, we only accept well behaved dogs in our standard rooms, they are permitted in our gin bar area but not our dining room. There is an additional charge of £5.00 per dog per night. Damages, Breakages & Unacceptable Behaviour Please take care with our accommodation. You are responsible and liable for any breakages or damages which you cause to the accommodation or its contents. Please report these as soon as they occur. We do not normally charge for minor breakages or damage but we will send an invoice for repair or making good if the damage or breakage is significant. This includes extra cleaning costs & loss of revenue, if we are unable to re-let your room the night following your stay. We also reserve the right to terminate your booking immediately without being liable for any refund or compensation if your unacceptable behaviour causes a disturbance or nuisance to other guests. The management will levy a charge of £35 per person, per night against any reservations where occupants exceed the number of agreed adults to a given room type. Non Availability We would only cancel your booking if your accommodation was unavailable for reasons beyond our control. We would attempt to offer you alternative accommodation, however if this was not possible, or unacceptable to you, then we would refund all monies paid by you. Our liability would not extend beyond this refund. Parking The Kings Arms Hotel has its own garage with limited spaces available which is at the disposal of Guests free of charge. Spaces cannot be reserved in advance and the Company cannot guarantee availability of this facility to all Guests at all times. Due to space restrictions, we cannot accommodate vans or trailers in our car park. All vehicles must be registered at Reception on arrival. Insurance The Company’s liability for Guest belongings is generally limited under the Hotel Proprietors Act 1956. Lost Property Items left by a Guest in a room or elsewhere in the Premises will be held for 30 days pending an arrangement to return it. A postage or delivery charge may apply. Thereafter if will be disposed of in an appropriate way. No Smoking It is against the law to smoke anywhere inside the premises. It is also against the law to tamper with any fire detection or fire prevention equipment. The Company reserves the right at its sole discretion to make a charge of £150 for non-compliance with this condition of Booking. Health & Safety The Company has carried out a Health & Safety Risk Assessment and adheres to all statutory requirements. The Company takes the health & safety of Guests and staff very seriously and strive to minimise risks and hazards. In the event of an accident, Guests should report details to Reception immediately whereupon appropriate action will be taken. Evacuation The Company has carried out a Fire Risk Assessment and has appropriate procedures and equipment in place in the event of a Fire. In the event of hearing the fire alarm sound, Guests must evacuate the premises immediately and not re-enter the premises until told it is safe to do so. Guests with mobility problems or other disabilities and requiring special assistance should notify Reception upon checking in. Use of Personal Information Your personal information is maintained on a strictly confidential basis and not provided to third parties. We may contact you from time to time with news and special offers unless you tell us that you do not wish to receive such information. Licensing and Statutory Regulations The activities of the Pub and special events are subject to Statutory Regulations including those relating to Licensing, Music and Entertainment. The regulations must be strictly observed and a copy is available from the Hotel. The provisions of the Licensing Act 1964 as amended must be observed. Hotel Proprietors Act 1956 This Agreement does not affect any rights, which the Guest may have under the Hotel Proprietor’s Act 1956, where this act applies. Force Majeure The Company shall not be in breach of this Agreement if it does not provide the services under this Agreement due to the following circumstances: 1. Industrial action or Sickness by the Company’s employees; 2. Industrial action or Sickness by the staff of one of the Company’s suppliers or otherwise failure to deliver goods and services; 3. Fire, lighting, explosion, riot, civil commotion, malicious damage, extreme weather conditions, storm, flood, burst pipes, earthquake, terrorism affecting the premises and the Company’s ability to provide services to Guests. 4. Breakdown of machinery, or any failure to supply the Inn with gas, electricity, water, internet and telephone services etc. outside the control of the Company. If any of the above occurs the Company will do its best to avoid any inconvenience to Guests or arrange alternative accommodation. Web Site Information While all reasonable efforts have been taken to ensure the accuracy of information on this website the Company does not accept responsibility for errors or omissions and reserve the right to amend, cancel or vary any of the arrangements featured on this site without notice. The content of this website is the copyright of the Company, and may not be copied, reproduced, published, distributed or amended for any other purpose without our prior written consent. Lodging a Complaint In the unlikely event that you have a problem during your stay or wish to make a complaint you must bring it to the attention of the hotel management at the time to ensure that we have an opportunity to rectify the problem during your stay. If you are not satisfied that the issue has been resolved fully, please submit details in writing as soon as possible to Tom Cheesman, General Manager.