The Crown Hotel boasts 15 beautiful, well-proportioned rooms, each with their own en-suite bathroom, as well as 5 self-catering Holiday Apartments. All of our rooms come with a television and tea & coffee making facilities. We are located in the market town of Newton Stewart, a short drive from the ferry terminals at Cairnryan and set at the foot of the Galloway Hills - the perfect location for walkers, cyclists and all manner of leisure travellers.

For more information about the hotel, please do not hesitate to get in touch.

TERMS & CONDITIONS

Please check your confirmation straight away: it is the customer's responsibility to make sure all the details shown are correct. If there are any problems please get back to us as soon as possible.

SPECIAL NOTES:

We do not have a lift so please telephone if stairs are a problem.

Smoking Policy: Smoking is not allowed in any bedrooms or anywhere inside the building. Damage caused or cleaning required as a result of smoking in bedrooms will be charged a minimum of £100

Damages, Breakages & Unacceptable Behaviour: Please take care with our accommodation. You are responsible and liable for any breakages or damages which you cause to the accommodation or its contents. Please report these as soon as they occur. We do not normally charge for minor breakages or damage but we will send an invoice for repair if the damage or breakage is significant. This includes extra cleaning costs & loss of revenue, if we are unable to re-let your room the night following your stay.

We also reserve the right to terminate your booking immediately without being liable for any refund or compensation if your unacceptable behaviour causes a disturbance or nuisance to other guests.

We are a dog friendly hotel, we only accept well behaved dogs in most rooms, they are permitted in our bar area but not our restaurant.

Arrival
Check in is between 14.00 and 22.00, please let us know if you plan to arrive after 22.00.
Whilst we try and have all rooms ready by 14.00 there maybe occasions where, due to circumstances beyond our control, there may be some delay.
The hotel reserves the right to change your room if circumstances dictate that the room is non-operational and we cannot guarantee the room as booked but we do our utmost to facilitate the booking.

Departure:
Please be ready to leave your accommodation by 11:00am on the day of departure. Your bill for the accommodation and any extras or services taken during your stay is payable on departure.

Cancellations & Amendments
Cancellation terms are specified on Your Confirmation as displayed on the Website or sent to you by email. If you cancel your booking on or before the cancellation deadline specified in the Cancellation Policy section on Your Booking Confirmation (the 'Cancellation Deadline') a full refund will be given including any booking extras paid at the time of Your Booking.
If You cancel Your Booking after the Cancellation Deadline You will be charged the full value of the first night's stay.
If You change the number of guests, dates, room nights or room type ('Amendment'), then the prices are subject to change. Should You request an Amendment and should the Establishment not be in a position to accommodate Your Amendment, Your Booking will be cancelled and a full refund given to You provided that such cancellation or amendment occurs on or before the Cancellation Deadline, failing which the terms described in this Cancellation clause shall apply. If you arrive after the agreed check-in time or do not arrive at all, the Establishment has the right to cancel your entire Booking and charge any applicable Cancellation fee and the Establishment will be under no obligation to hold the accommodation for You.