Terms & Conditions

Please check your confirmation straight away: it is the customer's responsibility to make sure all the details shown are correct. If there are any problems please get back to us as soon as possible. There is a 50% deposit payable upon booking. This is fully refundable up until 2pm 14 days prior to your arrival date. Please see full cancellation policy for details. SPECIAL NOTES: We do not have a lift so please telephone if stairs are a problem. Smoking Policy: Smoking is not allowed in any bedrooms or anywhere inside the building. Damage caused or cleaning required as a result of smoking in bedrooms will be charged a minimum of £100 Damages, Breakages & Unacceptable Behaviour: Please take care with our accommodation. You are responsible and liable for any breakages or damages which you cause to the accommodation or its contents. Please report these as soon as they occur. We do not normally charge for minor breakages or damage but we will send an invoice for repair or making good if the damage or breakage is significant. This includes extra cleaning costs & loss of revenue, if we are unable to re-let your room the night following your stay. We also reserve the right to terminate your booking immediately without being liable for any refund or compensation if your unacceptable behaviour causes a disturbance or nuisance to other guests. Arrival: Check in is between 4pm and 7pm, please let us know if you plan to arrive after 7pm. Whilst we try and have all rooms ready by 4pm there maybe occasions where, due to circumstances beyond our control, there may be some delay. The hotel reserves the right to change your room if circumstances dictate that the room is non-operational and we cannot guarantee the room as booked but we do our utmost to facilitate the booking. Departure: Please be ready to leave your accommodation by 10.30am on the day of departure. Your bill for the accommodation and any extras or services taken during your stay is payable on departure.