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Terms & Conditions

The following Terms and Conditions apply to all bookings made on this website or via a third-party agent. We advise you to take a moment to read them prior to making a Booking. The Company enters into this Agreement as principal for Bookings made for The Victory. In these Terms and Conditions, the following definitions apply: “The Agreement” is your Booking Confirmation and the Terms and Conditions; “The Company” is TLC Inns Ltd; “The Hotel” is the premises The Victory where your Booking is made; “The Booking(s)” includes accommodation, functions and any event bookings made; “The Guest(s)” is the person, company, organisation or other body responsible for making the Booking; Bookings Guests may book in advance or on arrival. Rooms are subject to availability and the Company reserves the right to refuse any Booking for good reason. Guests can either choose to pay on booking or pay on arrival. The Company reserves the right to apply a minimum 2-night stay for all bookings. Any bookings made for one night only on either a Friday or a Saturday may be refused. Charges The prices displayed on the website are a total for your requested stay. Any meals, service or VAT (at the current rate) are included only if specified. A minimum length of stay, deposit, cancellation charge and other conditions may apply to certain rates, as specified. Price lists for additional items, such as meals and drinks, are on display at relevant locations within the Hotel and are available on request. We reserve the right to change such prices at any time and without notice. Payment You will be asked to provide a credit card (or debit card) at the time of the Booking to secure your reservation. By Booking you are authorising the debiting of the card provided with the standard 50% deposit. The Company will charge 100% of the booking cost when bookings are made via third party booking agents. Customer card details are processed securely in accordance with Payment Card Industry guidelines. We accept only the following methods of payment: Credit Cards: MasterCard and Visa, Visa Debit Cards: Visa / Delta and Visa / Electron, American Express. Cancellation/ Non-Arrival In the case of Cancellations received up to 48 hours prior to the date of arrival any deposit paid may be credited towards accommodation taken at a future date at the discretion of the Company. No credit will be provided where Cancellation has not been received within this time or for Non-Arrival where no notification has been received in advance. Change of Booking Details Reservations may be amended up to 48 hours prior to the date of arrival and any deposit held is subject to the standard cancellation/non-arrival terms. Where the Booking permits, any change to the arrival date, departure date or room type is subject to availability at the time the change is requested and may result in a possible rate change. Arrival and Departure Guests may check-in at any time from 3pm on the day of arrival. Any non-secured reservation will be held until 12pm on the day of arrival at which time the hotel is entitled to re-let the room, unless the guest has notified the hotel of a late arrival. Early check in is available from 2pm at £10 per room. On the day of departure, we kindly ask all Guests to vacate their rooms by 10am. Late check-out after this time can be requested subject to availability to 12pm at £10 per room at the discretion of the Hotel. Free Parking The Victory has its own car park with limited spaces available which is at the disposal of Guests free of charge but not guaranteed. Spaces can be reserved in advance for £5 per car and the Company cannot guarantee availability of this facility to all Guests at all times. All vehicles must be registered at Reception on arrival. Failure to comply with this condition will result in the Guest being asked to park elsewhere. Pet & Guide Dogs We continuously keep our policy under review in respect of pets/dogs. Currently we make the Garden Rooms available to Guests with one small dog, therefore availability is very limited @ £10 per pet per night. Owners/guests must advise the hotel in advance of arrival if they wish to bring a pet. The breed and weight of the pet must be advised in advance. For pets that weigh more than 7kg will be at the discretion of the General Manager as to whether the pet will be permitted. Guests are only permitted to have one pet in any room or suite at any given time unless otherwise agreed. An anti-allergy deep cleaning fee of £10 for all suite/room categories applies following the stay. Any stains or damages caused by pets must be paid for according to the cost of replacement or repair. No muddy or wet dogs allowed in rooms prior to the cleaning of your pet. Pets are not allowed on any beds or furniture. Owners/guests are asked to control any noise made by the pet to ensure it does not disturb other guests. The hotel reserves the right to review our accommodation commitment if operational issues occur. Guests with dogs are responsible for providing appropriate pet bedding. Dogs must be kept on a lead in the Hotel at all times and not left unattended in the room. Staff are not permitted to care for the pet – eg feeding or walking. Pets are only allowed in Guests are asked to pick up any deposits left by the pet immediately. Pets must be well trained. Any damage to our property or additional cleaning will be charged to the Guest (see below). If we consider any Dog to be a nuisance for whatever reason, we will ask that the Guest removes it from the premises immediately. Damage to Hotel Property and/or Additional Cleaning Any Damage to Hotel property in rooms or elsewhere in public areas caused by a Guest or member of the Guest’s party must be reported to Reception as soon as possible. This includes Soiling to carpets, soft furnishings and beds. The Company will then notify the Guest with an estimate of the cost of repair, replacement and/or any cleaning required as appropriate. The Guest will be responsible for covering this cost and should be paid immediately. If not paid within 30 days, the Company may deduct the sum from the Guest’s credit card lodged at time of the Booking. Insurance The Company’s liability for Guest belongings is generally limited under the Hotel Proprietors Act 1956. Lost Property Items left by a Guest in a room or elsewhere in the Premises will be held for 30 days pending an arrangement to return it. A postage or delivery charge may apply. Thereafter if will be disposed of in an appropriate way. No Smoking It is against the law to smoke anywhere inside the premises. It is also against the law to tamper with any fire detection or fire prevention equipment. The Company reserves the right at its sole discretion to make a charge of £150 for non-compliance with this condition of Booking. Health & Safety The Company has carried out a Health & Safety Risk Assessment and adheres to all statutory requirements. The Company takes the health & safety of Guests and staff very seriously and strive to minimise risks and hazards. In the event of an accident, Guests should report details to Reception immediately whereupon appropriate action will be taken. Evacuation The Company has carried out a Fire Risk Assessment and has appropriate procedures and equipment in place in the event of a Fire. In the event of hearing the fire alarm sound, Guests must evacuate the premises immediately and not re-enter the premises until told it is safe to do so. Guests with mobility problems or other disabilities and requiring special assistance should notify Reception upon checking in. Use of Personal Information Your personal information is maintained on a strictly confidential basis and not provided to third parties. We may contact you from time to time with news and special offers unless you tell us that you do not wish to receive such information. Licensing and Statutory Regulations The activities of the Pub and special events are subject to Statutory Regulations including those relating to Licensing, Music and Entertainment. The regulations must be strictly observed and a copy is available from the Hotel. The provisions of the Licensing Act 1964 as amended must be observed. Hotel Proprietors Act 1956 This Agreement does not affect any rights, which the Guest may have under the Hotel Proprietor’s Act 1956, where this act applies. Force Majeure The Company shall not be in breach of this Agreement if it does not provide the services under this Agreement due to the following circumstances: 1. Industrial action or Sickness by the Company’s employees; 2. Industrial action or Sickness by the staff of one of the Company’s suppliers or otherwise failure to deliver goods and services; 3. Fire, lighting, explosion, riot, civil commotion, malicious damage, extreme weather conditions, storm, flood, burst pipes, earthquake, terrorism affecting the premises and the Company’s ability to provide services to Guests. 4. Breakdown of machinery, or any failure to supply the Inn with gas, electricity, water, internet and telephone services etc. outside the control of the Company. If any of the above occurs the Company will do its best to avoid any inconvenience to Guests or arrange alternative accommodation. Assignment The Company shall have the ability to assign, subcontract or transfer any of its rights or obligations under the Agreement as it sees fit. Right of Set Off The Company shall have the ability to deduct any sums owed to it by the Guest against any sums it owes whether any such sum is present or future, liquidated or unliquidated, under this Agreement or not. Any exercise by the Company of its rights under this clause shall be without prejudice to any other rights or remedies available to it under this Agreement or otherwise. Web Site Information While all reasonable efforts have been taken to ensure the accuracy of information on this website the Company does not accept responsibility for errors or omissions and reserve the right to amend, cancel or vary any of the arrangements featured on this site without notice. The content of this website is the copyright of the Company, and may not be copied, reproduced, published, distributed or amended for any other purpose without our prior written consent. Lodging a Complaint In the unlikely event that you have a problem during your stay or wish to make a complaint you must bring it to the attention of the hotel management at the time to ensure that we have an opportunity to rectify the problem during your stay. If you are not satisfied that the issue has been resolved fully, please submit details in writing as soon as possible to directors@tlcinns.co.uk. Jurisdiction The Agreement shall be governed by the laws of England and the Courts of England shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with this Agreement or its subject matter or formation.