Terms & Conditions

TERMS & CONDITIONS *We do not accept American Express or Cheques** If you book direct a deposit of the first-night stay and any pre-ordered extras is required at the point of booking. Any remaining balance is then paid on the day of arrival. The booking must be made by the person who is to be the guest and payment must be made by that person's card. You will be asked to provide that card on check-in, if this card is not available you will be asked to produce another card in your name where the full amount of the booking will be charged. The original card used will then be refunded in full. Unfortunately, if you are unable to provide a card in your name we will not be able to honour your booking. Vouchers used for bookings must be presented on check-in otherwise the full amount will be recharged on check-in. Check-in is from 2.30 pm until 10.30 pm. Check-out is by 11 am Windermere Boutique Spa Hotel is completely Smoke-free, this applies to all Guest Rooms, Patio and outside Areas, Public Areas and Car Park. We are unable to accommodate infants and children or pets at Windermere Boutique Spa Hotel. All rooms are for a maximum of 2 people. The hotel reserves the right to charge the full amount of the accommodation onto the registered debit/credit card on the day of arrival. For all bookings made via a 3rd party booking site which is on a non-refundable rate, the full amount will be taken at the point of booking. The hotel's terms and conditions supersede those of all booking agents in the case of a dispute. Any extras are charged at the advertised rate, flower prices are subject to change without notice. But you will be notified if this affects your booking. RATES Any pricing errors that may occur on our or any 3rd party booking sites will be rectified and brought to the customer's attention & charged as per the correct hotel tariff on the day of arrival.