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Terms & Conditions

TERMS & CONDITIONS *We do not accept American Express or Cheques** If you book direct a deposit of the first night stay and any pre-ordered extras is required at the point of booking. The full balance to be paid on day of arrival. The booking must be made by the person who is to be the guest and payment must be made by that persons card. You will be asked to provide that card on check in, if this card is not available you will be asked to produce another card in your name where the full amount of the booking will be charged. The original card used will then be refunded in full. Unfortunately if you are unable to provide a card in your own name we will not be able to honour your booking. Vouchers used for bookings must be redeemed on check in otherwise the full amount will be recharged on check in. Check in is from 2.30pm until 10.30pm. Check out is by 11am Windermere Boutique Spa Hotel is a completely Smoke free, this applies to all Guests Rooms, Patio & Outside Areas, Public Areas and Car Park. We are unable to accommodate infants and children or pets at Windermere Boutique Spa Hotel. All rooms are for a maximum of 2 people. The hotel reserves the right to charge the full amount of the accommodation onto the registered debit/credit card on the day of arrival. For all bookings made via a booking site we will obtain a pre-authorisation 7 days prior to arrival. For all bookings made via a booking site which is on a non refundable rate, the full amount will be taken at the point of booking. The hotels terms and conditions supersede those of all booking agents in the case of a dispute. Any extras are charged at the advertised rate, flower prices are subject to change without notice. But you will be notified if this effects your booking. RATES Any pricing errors that may occur on our or any 3rd party booking sites will be rectified and brought to the customers attention & charged as per the correct hotel tariff on day of arrival.