Cancellation Policy

We operate a 48 hour cancellation policy. If you cancel at least 48 hours prior to the day of your arrival you will not be charged. Cancellations made less than 48 hours prior to the day of arrival will incur a charge equivalent to the first night’s bed and breakfast. Every effort will be made to re-let the room. However, if we are unable to re-let, we will charge the cancellation fee using the credit/debit card used to secure the booking. If you have booked under the Advanced rate deal, when you pay at the time of booking, this is a non-refundable rate, we will not issue refunds under any circumstances. When guests don’t arrive and haven’t cancelled their reservation – a ‘no-show’ – we always charge the equivalent to the first night’s bed and breakfast. For group booking of three or more rooms we reserve the right to charge a cancellation fee equivalent to 50% of the total bed and breakfast rate for the complete booking if cancelled less than two weeks prior to the day of arrival. To cancel a booking we require written notice, by letter or email. To prevent any potential loss due to cancellations we strongly recommend that you consider arranging personal travel insurance. All effort has been made by us to ensure that all published prices and details are accurate. However, sometimes mistakes do happen and we reserve the right to correct any prices quoted in error prior to confirming a booking. Once we have issued a written confirmation the prices stated in that confirmation are fixed and will be honoured. By making a booking, customers agree to our cancellation policy. Please note that the cancellation terms and conditions for New Years Eve are different from the above and we require a 50% deposit at the time of booking to secure it. These terms and conditions will be emailed to you separately once a booking has been made.