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Cancellation Policy

Direct Bookings; All deposits are taken to secure your booking and will be deducted from your final bill. Any cancellations within 72 hours of your arrival day will result in loss of first night. Less than 24 hours prior to arrival Full payment for first nights plus 50% of total booking will be payable. Booking.com / Late Rooms Bookings Flexible 2 day non discounted rooms - free cancellation within 2 days of arrival date. Non-Refundable discounted rate - Payment will be taken and is completely non refundable - Change of dates may be accepted based on availability and at the discretion of the Black Mountain Lodge team. Group Bookings - When a per person rate applies More than 2 days prior to arrival - loss of deposit only Less than 48hrs prior to arrival - First nights accommodation will be payable. Less than 12 hours prior to arrival - First & second nights accommodation will be payable. During local festivals times such as Hay Literature Festival & Royal Welsh Agricultural Show, an altered cancellation policy applies as below: 28 days prior to arrival Loss of deposit only 28 – 14 to days prior arrival 50% of first nights accommodation 14 – 7 days prior to arrival 75% of first nights accommodation Less than 7 days prior to arrival Full Payment for first nights accommodation Less than 12 hrs prior to arrival - Full stay will be payable.