Terms & Conditions

Our rooms are located above a bustling pub & in a vibrant neighbourhood, all of which can get very busy, especially at weekends (the pub is open until 1 am on Friday & Saturday). Please bear this in mind when choosing us for your accommodation. Reception: Open 24Hrs The following amenities are provided upon the request: •Iron and Ironing board, hairdryer The following amenities are not available in our rooms: •Room service, in-room telephone, mini fridge •Additional or extra beds GROUP BOOKINGS For bookings of 5 and more rooms call our Reception team on +44 7935 502695 and you will be directed to group bookings coordinator, alternatively, email your query to becca@camdenenterprise.com or reception@camdenenterprise.com. Please note, any bookings for 5 and more rooms made individually via third-party websites or directly, containing flexible cancellation policy, will be cancelled at our sole discretion. NON-SMOKING POLICY Enterprise Hotel practices a strict NO SMOKING policy in all Hotel premises ("Non-Smoking Policy"). Smoking is prohibited in any part of the Hotel premises. Failure to comply with this policy entitles us to terminate your booking and stay at the Hotel at our sole discretion and you must leave the Hotel immediately without compensation or reimbursement. A cleaning fee of £100 will be charged to any guest who violates the Non-Smoking Policy. PET POLICY: Pets are not allowed, except for registered guide dogs CHECK-IN AND CHECK-OUT Guests may check-in at any time from 4.00 p.m. on the scheduled day of arrival. In the interests of security and to prevent fraud, at the time of check-in, guests may be required to confirm their identity by providing their booking reference; their passport/identity card/driving licence and a valid credit or debit card which will be swiped in the presence of the cardholder. All rooms that have been secured by credit/debit card or prepaid at the time of booking will be held until 11:59 pm on the scheduled day of arrival unless otherwise agreed directly with the Hotel. Any non-secured reservation will be held until 5.00 p.m. on the day of arrival at which time we will be entitled to re-let the room unless the guest has notified the hotel of a late arrival. On the day of departure, the rooms shall be vacated by 11.00 noon. Late check-out after this time can be requested subject to availability and will be charged at an hourly rate at the discretion of the Hotel. PAYMENT We accept the following methods of payment: debit/credit cards MasterCard and Visa. Please note: cash payment is not accepted by the hotel. For advance purchase rates, the card you booked with must be presented on arrival, along with the appropriate ID. If you wish to pay by Bank transfer, you must contact the hotel directly for further details. Please be aware Hotel accepts Bank transfer only if it is processed 7 working days prior to the date of arrival. Third Party payments are accepted; however, you shall contact the hotel to receive the form of the third-party authorization. All required documents must be sent to the hotel at least 2 days prior to the date of arrival. For all payment queries please contact the reception desk: +44 7935 502695; reception@camdenenterprise.com ZERO CHILDREN POLICY We are sorry but the hotel has a no child policy and therefore CANNOT accommodate children under the age of 18. ACCESSIBILITY Hotel is wheelchair user-friendly. Please contact our Reception on +44 7935 502695 to discuss specific individual requirements and the availability of appropriate accommodation, and we will do our best to accommodate your needs. PARKING The hotel does not have the parking on site. DAMAGE We reserve the right and you hereby authorize us to charge your credit or debit card for any damage incurred to your room or the Hotel during your stay or for any items that are missing when you leave. RIGHT TO REFUSE ACCOMMODATION Enterprise Hotel reserves the right to refuse accommodation to you or any person(s) without any notice and terminates any booking without being liable for any refund or compensation for the following reasons: •the booking has been paid through fraudulent means •the person checking in is not or cannot prove that he/she is the person named in the Booking Confirmation as permitted under the provisions of these Terms and Conditions •if the number of occupants is exceeding the number agreed on the booking For and on behalf of Solitaire Restaurants Limited, Company Registration No. 02583811, Registered Address - Group Accounts Office, MOTH Club, Valette Street, London, E9 6NU, Trading as The Camden Enterprise Hotel