Terms & Conditions

RESERVATIONS & PAYMENT - We require payment card details at the time of making your reservation request in order to secure your booking. (Visa or Mastercard) - The County Hotel does not accept payment by cheque or cash for accommodation. - Payment for your accommodation will be taken on your arrival date. - Rates are subject to change with demand. - All rates are inclusive of VAT at the current rate. -All invoices are Sent on behalf of Provincial Hotels & Inns Ltd (in administration) VAT Number: 242 447 124 Payment made by BACS are to be made to Bank Details: Sort Code: 04 – 06 – 05 Account Number: 19574957 Account Name: Weston Hospitality Management Ltd CHECK IN & CHECK OUT - Room check in is from 2pm to 9pm. Later check ins are possible with advance notice. - Room departure is 10:00am on the final morning of your stay. - The County Hotel is unable to store guest luggage. HOTEL ROOM LOCATION All of our rooms are in an adjacent lodge behind the main Pub/Restaurant. To check in, please come in to the main building. Reception for checking in is located at the restaurant bar. If arriving by car we advise that you do not bring you luggage in with you when go to the main building to check in. On check out, keys are to be returned to reception. For early departures keys can be left in the room. BREAKFAST - From 1st June 2022 our breakfast inclusive rates will be inclusive of self service, continental breakfast. This applies to all reservations previously booked on a bed & breakfast basis. A Full English or other cooked breakfast is sometimes available but not automatically included as we cannot guarantee chef availability. If a cooked breakfast is preferred, please request in advance by email and efforts will be made to provide this service. A surcharge will be payable. Breakfast for room only reservations is available to purchase if requested in advance or at check in. Take out breakfasts may be available for guests with early departures times but will need to be collected by the guest from the restaurant the night before. RESTAURANT TIMES - The restaurant/cafe is open daily at the following times: -For hotel guests Breakfast is served from 8am - 10am. 7.30am by special request, please email or ask upon check in if you require breakfast between 7.30am and 8am To the public - Monday to Thursday 9.00/9.30am - 8pm - Friday & Saturday 9.00/9.30am-8.30pm -Sunday 9.00/9.30am-6pm Hotel guests due to check in/ arriving back later than restaurant opening times may still be able to dine in if advance notice is given. ACCOMMODATION - Smoking is not permitted at all in our premises. - We reserve the right to charge a Smoking Fee to any guest who has been smoking in our rooms. The fee will vary upon how many days the room is out of use to eliminate the smell for future guests and loss of business. we may ask you to pay a smoking deposit to cover this if we consider there is a risk of hotel rooms being smoked in. - In the event of any damage or loss to any contents of the room, we reserve the right to charge the credit card/debit card used to secure the booking. The cost may vary depending on whether the item(s) can be repaired or need to be replaced. - All towels and linen are provided. Should any items be taken or removed then they will be charged to the guest in order to replace missing items. - If meals or drinks are put on a room and the bill is not paid off before departure, the payment card attached to the reservation will be charged to settle this bill. If we do not have a payment card attached to your booking, a card must be added before drinks or meals can be put on to a room instead of being paid at the time. PETS - The County Hotel does not automatically accept Pets into the hotel. Exceptions can be made on a case by case basis and may incur a surcharge or deposit CAR PARKING - The County Hotel has Free on-site parking for guests. LIABILITY - The County Hotel does not accept liability for loss or damage to any guest belongings brought into the premises. - Lost property will be stored for 3 months before disposal. Please contact us directly on 01524 732469 to report any loss of items. Any postage will need to be paid by the guest. - This agreement does not affect any rights, which the guest may have under the Hotel Proprietors Act 1956, where this act applies.