Terms & Conditions

Terms and Conditions for The Heywood Spa Hotel RESERVATION We respectfully remind guests that a reservation constitutes a contract. Your booking will be confirmed via email, please review and confirm that all the details are correct. Prepayment: The total price of the reservation will be charged 3 days prior to arrival if you are on a Bed and Breakfast or Dinner, Bed and Breakfast rate. Room Only and Non-refundable reservations will be charged in full at the time of booking. The Winter Dinner, Bed and Breakfast Escape rates will be charged 14 days prior to arrival. Your reservation includes complimentary parking, WiFi and use of the leisure suite, subject to availability. Please note that this property cannot accommodate hen and stag, or similar parties. Heywood Spa Hotel reserves the right to turn such groups away on arrival. DINNER INCLUSIVE RATES All Dinner inclusive rates are to the value of £32 per adult, drinks not included. You may order anything off the menu and any difference can be charged to your room or paid on the night. We recommend that you book your preferred dining time in advance to avoid disappointment. Please ensure that you advise any dietary requirements when making this reservation. Please call the hotel directly to discuss child options. ARRIVALS AND DEPARTURES You may check in any time after 3.00PM. Check out is up to 11.00AM. Early check-in or late check-out can be requested subject to availability and will be charged at an hourly rate. Please contact the hotel for details. CHILDREN Children are welcome at The Heywood Spa Hotel, but are not to be left unsupervised. High chairs and cots are available on request. ONSITE PARKING Free on-site Parking is available at the Hotel, however the Hotel does not accept responsibility for damage or theft of vehicles or their contents whilst parked on site. PAYMENT Bed and Breakfast rates and Dinner, Bed and Breakfast rates will be deducted in full from the card provided at the time of booking three days prior to your stay. Room Only and non-refundable rates will be deducted in full at the time of booking. If accommodation is being settled by voucher, the physical voucher must be presented at check in for it to be redeemed. If you voucher does not cover the whole accommodation value the outstanding amount will need to be settled according to the terms and conditions of your reservation. Should your voucher cover the accommodation value in entirety a debit or credit card is still required to secure the reservation. Sundry accounts are to be settled upon departure, and/or when your account reaches £1000. Credit and debit cards are accepted but Heywood Spa Hotel does not accept American Express cards. The Hotel reserves the right to ask for alternative payment or further identification. SPA RESERVATIONS All Hotel Residents Spa Treatment reservations have a 24 hour cancellation policy. If a treatment is cancelled after this cancellation window, full payment for the treatment will be taken on the card provided to make the reservation. Please ensure that you contact the Reception or Spa at your earliest convenience if you are unable to attend your appointment. MEDICAL CONDITIONS Please advise reception of any medical conditions you may have at the time of booking that could affect your health, safety and welfare during your stay. DIETARY REQUIREMENTS Please advise reception of any special dietary requirements that you may have at the time of booking. FIRE SAFETY The hotel is fitted with fire/security alarm systems. Please make yourself aware of the fire exits and full fire emergency procedures, which are displayed in your room. Heywood Spa Hotel is a non-smoking hotel and any evidence of a guest smoking within the premises will be charged a £250.00 cleaning fee. EVENTS Please be aware that at certain times throughout the year the hotel may host weddings, events and parties, which you may feel would be an intrusion on your break. Please contact the Hotel directly in advance of your stay for further information. We cannot accept responsibility for any disruption if you have not done so. DAMAGE WAIVER We reserve the right and you hereby authorise us to charge your credit or debit card for any damage incurred to your room or the Hotel during your stay (including without limitation specialist cleaning) or for any items that are missing when you leave. If such damage is discovered during the stay it will be drawn to your attention but if discovered after you have departed then we reserve the right to make a charge to your credit / debit card, or send an invoice for the costs for payment to the registered address. Please ensure credit card details provided are valid and be aware that for all reservations the lead guest accepts liability on behalf of the whole group for physical or financial loss or damage. CIRCUMSTANCES BEYOND OUR CONTROL We cannot accept responsibility for unforeseen circumstances beyond our control. These include (but are not limited to) disruption caused by other guests, adverse weather conditions, fire, riot, war, terrorist activity (or threat of such activity), industrial dispute, natural disaster, or injuries and death of an individual(s) through accidental circumstances unconnected with the hotel.