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Cancellation Policy

We are looking forward to seeing you but understand that circumstances can change and there may be a need to cancel your booking. As we are a small independent hotel, where your reservation includes the flexibility to cancel your reservation, you may do so up to 15:00 GMT two days before your arrival date. If we receive your cancellation request by no later than this time, there will be no charge in relation to your cancellation. We will normally credit refunds within 10 days of cancellation. Any cancellation request we receive after 13:00 GMT on the day before your arrival will be subject to a fee equivalent to one night’s stay in the room you had booked. This cancellation fee will be charged to the card details you supplied to us at the time of making your booking. This cancellation fee will also apply if you fail to arrive for your stay at Ingleside, a prepaid reservation will incur the entire stay charge. We regret that we cannot cancel or amend a booking after check-in. Separate terms and conditions apply to functions, conference and wedding bookings. Please contact the hotel directly for information on the full function, conference and wedding terms and conditions. Cancellations for agent or corporate bookings are as per the relevant contract. CANCELLATIONS BY THE HOTEL On rare occasions, it may become necessary to cancel rooms and find suitable alternative accommodation. Unless the reason for needing to do this is beyond our reasonable control, we will either provide a room in another local hotel of a similar quality and pay any difference in room rate as well as reasonable transport costs to that alternative hotel or, if in our opinion there is no suitable alternative hotel accommodation available, cancel your booking and refund you any money you have paid in advance for the unavailable room. Our full Terms and Conditions can be found on our website: https://inglesidehouse.co.uk/terms-and-conditions