Terms & Conditions

BOOKING TERMS AND CONDITIONS Hello, Thanks for choosing to stay with us, we are looking forward to welcoming you. Please do contact us if you'd like to discuss anything in regards to your upcoming booking – reservations@peachpubs.com Advance Purchase Rates If you have selected a pre-paid (Advance Purchase) rate, this is non-refundable or transferable in the event of cancellation. However should your plans drastically change for reasons out of your control, please do contact us at least 48 hours’ prior to your arrival date to see what we can do. Please note our rates do change daily so an extra cost may occur if we are able to move the date for you. Flexible Rates Should you need to cancel your reservation, we require 24 hours’ notice prior to 3pm on your arrival date. If you do have to cancel within twenty four hours’ of your due arrival you will incur a charge amounting to no more than your first night’s total rate. This will be debited from the card details given at the time of booking. For bookings of five or more rooms we require 2 weeks’ notice for full cancellations. When cancelling, please ask for your cancellation reference number  Please note this policy applies too all bookings made direct, or via a third-party booking agent. If you have not booked direct, please cancel your booking with them directly Please note we only accept card payments for bedrooms. All our rooms have the added bonus of great pub just down the stairs. We'd love you to join us for a bite to eat or drink, view our current seasonal menus on our website and call our team on 01483 202039 to book a table. Please ensure to inform us before arrival should you need assistance in the event of an emergency evacuation so we can ensure plans are in place. Check-In You are welcome to arrive early. Check-in is from 3pm, but if your room is ready sooner then you are welcome to use it immediately. If it is not going to be ready before 3pm we are happy to store your luggage in the meantime. On the day of your departure, in order that our next guests can check in on time, check-out is at 11am. For a small extra charge it may be possible to arrange a later check-out. Please give us as much notice as possible if you would prefer a later check-out and we will do our best to accommodate you. We do not operate a 24-hour check-in desk – if you are planning to arrive after 10.30pm, please advise us prior to arrival in order that we can arrange to let you in. Parking We have parking available behind the pub building, although parking is limited and on a first come first served basis. For SatNav users, our address is The Drummond at Albury, Albury, Guildford, GU5 9AG. Smoking The Drummond is entirely smoke-free and fitted with sensitive smoke-detectors. A cleaning charge of £150 will be added to your bill if you smoke in your room or in the public areas. We also reserve the right, and by agreeing to these Terms and Conditions you authorise us, to charge your payment card for any damage caused during your stay (including but not limited to the need for specialist cleaning) or for the removal of any items from the rooms.